Job Description

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Future Skills & Careers

Location:

Sunderland

Salary:

24,309 to 25,428

Post Type:

Full Time

Contract Type:

Fixed Term - 12 Months

Closing Date:

23.59 hours GMT on Monday 17 November 2025

Reference:

0790-25

About the College

Sunderland College has been delivering highly successful courses for more than 20 years and is one of the largest providers of post-16 education in the North East with approximately 14,300 students.


The College has two campuses across the city of Sunderland, offering a wide range of academic and vocational provision for school leavers and adults. The College aims to develop and positively shape lives, communities, and the economy through teaching, learning and development of skills. Our students consistently achieve outstanding results and Sunderland College has been ranked in the top 25% in the country for student achievement rates. In October 2024, we were ranked as Ofsted outstanding, and we are proud of our diverse student and staff community that provide our students with bespoke education pathways to help them achieve their future career goals.

Please see the following link to our 2024 Ofsted Report, in which we were graded as being Outstanding across all areas -

Ofsted-Report-Outstanding

Our Journey & Values

As an employer, we prioritize cultivating a supportive and inclusive workplace culture, where our staff can thrive and grow. We recognize that our employees are our greatest asset, and we are deeply committed to investing in their professional development and overall wellbeing.

About the Candidate

Are you passionate about supporting students in their learning journey? Are you ready to contribute to the advancement of a dynamic and inclusive learning environment? We have an exciting opportunity for a proactive and enthusiastic individual to join our team as a Student Support Officer within our Future Ready Hubs at our Sunderland College campuses.


To succeed in this role, you'll need strong interpersonal skills and the ability to build excellent relationships at all levels. Your positive and helpful approach will be crucial in providing welcoming, supportive and professional services to all users. Additionally, your knowledge of equality, diversity, and inclusion will help create an inclusive environment where every student feels valued.

About the Role

As a Student Support Officer, you'll play a vital role in providing support to students, ensuring that they have access to essential resources and information to support their college journey. You will offer assistance and advice on learning resources, study skills, digital tools and student bursary/financial support funds, ensuring that students maximise the benefits of the facilities, resources and services available.

Role Responsibilities

Customer service to stakeholders in person, by telephone, and email. Providing support to students within the College Future Ready Hubs. Administration and support regarding student bursary and financial support funds. Offering support, assistance and advice regarding a range of Future Ready Hub services including: Learning and Library resources, Study skills and digital tools, Student Bursary and Financial Support funds.

Qualifications

You should have a Level 3 qualification, along with experience in providing support and guidance. Your communication skills, both written and verbal, will be essential.

Essential Skills & Experience

To succeed in this role, you'll need strong interpersonal skills and the ability to build excellent relationships at all levels. Your communication skills, both written and verbal, will be essential. Your positive and helpful approach will be crucial in providing welcoming, supportive and professional services to all users. Additionally, your knowledge of equality, diversity, and inclusion will help create an inclusive environment where every student feels valued.

What's in it for you?

Join EPNE and you'll be part of a culture that prioritizes your development and wellbeing, which is why all employees receive an extensive benefits package.

Enjoy a generous holiday allowance (35-48 days per year, plus public holidays). Generous family leave and flexible working options (dependent on role) LGPS or Teacher Pensions Scheme, (dependent on role 15.7% - 28.68%) Access to myLifestyle benefits platform providing retail discounts and more. We offer dental, eye care & health cash plans. Extensive wellbeing support through a digital Wellbeing Hub that offers a broad range of support for physical, mental, and financial wellbeing. Free parking on most campuses.


Due to the nature of this post, you will be required to undertake an Enhanced Disclosure Check.


We believe in equal opportunities and welcome applications from all sections of the community.


We are committed to PREVENT and safeguarding the welfare of children and vulnerable adults.



Please contact (victoria.moyse@educationpartnershipne.ac.uk) should you wish to have an informal chat about the role.