Customer Experience Team Leader Job in Maryhill Housing

Customer Experience Team Leader

Glasgow, SCT, GB, United Kingdom

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Job Description

The Company

Based in the north of Glasgow, Maryhill Housing has been established for over 40 years. We have over 3000 tenants and 700 owner occupiers who we provide a factoring service to. We offer a rewarding work environment and as a valued employee you will have the opportunity to make a real difference to both our local community and to people's lives.

The Role

To lead, develop, and support the Customer Experience Team, including modern apprentices, to deliver excellent customer service across all channels. The postholder will manage the operational delivery of the contact centre and front-of-house services, driving high performance, first-contact resolution, and continuous improvement in line with Maryhill Housing's values and service standards

On Offer

This role has a competitive salary banding of 40,635- 44,619 EVH Grade 7 PA22 - PA25.

In addition, you will receive an excellent benefits package, which includes 25 days annual leave (pro rata), 15 days public holiday (pro rata) and access to a contributory pension scheme.

How To Apply

For more information on the role and how to apply, please click the link below to take you directly to our Jobs page:

Customer Experience Team Leader job details - Maryhill Housing Association

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