Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
An exciting opportunity to join the Customer Growth Marketing team as Projects and Marketing Executive. This varied role is responsible for supporting and leading the delivery of key projects and initiatives focused on the continued growth of the UKCS Customer portfolio across Consumer, SBS, and Corporate. There will also be an expectation to execute on some Marketing campaigns as required. You will own some smaller projects end-to-end, work closely with project managers and leaders on others, and in all cases work closely with key stakeholders and teams across the business to drive project success and continuous improvement, while providing analytical insights and ensuring effective project governance and reporting. This role requires experience in project management, marketing execution, and customer-centric thinking.
Main Responsibilities:

• Support or lead on projects focused on the continued growth of the UKCS Customer portfolio. Examples may include leading Project Verify (an initiative to update the ownership and ensure the compliant content and registration of customer-facing marketing webpages), or assisting with a multi-strand project to communicate to supplementary cardholders.
• Support or lead on projects focused on new marketing journeys, executing the delivery of these where required. Examples may include setting up journeys to speak to customers who have recently upgraded, or putting in place targeted offers to encourage customers to move spend to their Amex Card.
• Support Corporate marketing and capability projects.
• Maintain and enhance Corporate Decision-Maker and Programme Administrator (DM/PA) and Cardmember (CM) marketing communications, digitally and via the Account Development voice channel.
• Prepare and maintain project documentation, status reports, and dashboards for senior stakeholders.
• Collaborate with stakeholder teams to facilitate project meetings, workshops, and reviews.
• Track project milestones, deliverables, and budgets, ensuring accurate and timely reporting.
• Assist with other Project or Marketing activities as required.

Minimum Qualifications:

• Experience in project management
• Experience in flawless marketing execution
• Awareness of conduct-focused delivery, ensuring good customer outcomes
• Ability to demonstrate customer-centric thinking
• High level of self-motivation and willingness to work independently
• Strong analytical skills with proficiency in Excel and experience of project management/reporting tools preferred
• Excellent attention to detail and organisational skills
• Outstanding written and verbal communication skills, with experience preparing reports and presentations
• Ability to interpret data, draw insights, and communicate findings clearly
• Ability to build strong relationships and collaborate across teams to drive mutual business outcomes
• Experience managing multiple tasks and priorities in a fast-paced environment.
• Experience working with and managing third-party vendors or agencies is a plus
• Experience across the Amex Customer base including Corporate is a plus

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills Required