Job Description

Vacancy Name

Customer Growth Team Leader - Belfast

Vacancy ID

VN2968

Location

UK - Belfast

Created Date

12/15/2025 5:36 PM

Description

RESULTS & RESPONSIBILITIES


REVENUE


- Selling a range of Achilles products & services to prospective customers


- Cross-selling & upselling to maximise revenue opportunities


- Manage the annual subscription renewal process for designated accounts


- Achieve monthly quarterly and annual sales objectives


- Follow up database mail shots by telephone to establish sales leads


- Supporting Buyer-led campaigns to onboard new Suppliers


RETENTION


- Build rapport with customers; understanding their needs and recommending appropriate solutions for expired suppliers


- Proactively review customers' accounts, to advise how the customer can achieve more value from the subscription


- Promote usage within Supplier organisations through reporting & insights


- Maintain optimum customer experience & satisfaction


Achilles Information Limited | 30 Western Avenue, Milton Park, Abingdon, Oxon, OX14 4SH, UK - 2 -


- Advise customers on steps to achieve greater visibility & value, for example; changes to questionnaire data, profile & product code updates, meet the buyer events and online training tools


- Recommend additional products and services that can add value to the customer


- Manage win-back process where Supplier subscriptions have lapsed


DATA QUALITY


- Maintain CRM system (MS Dynamics) with customer information, contact log, pipeline stage and notes


- Create customer profiles within CRM, using questioning to identify customer needs, business cycles, growth plans and product offerings


TEAM


- Attend monthly team meetings to discuss issues, suggestions, and improvements relating to the running of the sales team.


- Take part in morning huddles to review previous day and to set daily objectives


- To work within a framework of corporate standards and policies.


- Develop new skills through attendance at formal training, participating in group workshops, and undergoing coaching with experienced agents




LOCATION - BELFAST

Key Responsibilities

RESULTS & RESPONSIBILITIES


REVENUE


- Selling a range of Achilles products & services to prospective customers


- Cross-selling & upselling to maximise revenue opportunities


- Manage the annual subscription renewal process for designated accounts


- Achieve monthly quarterly and annual sales objectives


- Follow up database mail shots by telephone to establish sales leads


- Supporting Buyer-led campaigns to onboard new Suppliers


RETENTION


- Build rapport with customers; understanding their needs and recommending appropriate solutions for expired suppliers


- Proactively review customers' accounts, to advise how the customer can achieve more value from the subscription


- Promote usage within Supplier organisations through reporting & insights


- Maintain optimum customer experience & satisfaction


Achilles Information Limited | 30 Western Avenue, Milton Park, Abingdon, Oxon, OX14 4SH, UK - 2 -


- Advise customers on steps to achieve greater visibility & value, for example; changes to questionnaire data, profile & product code updates, meet the buyer events and online training tools


- Recommend additional products and services that can add value to the customer


- Manage win-back process where Supplier subscriptions have lapsed


DATA QUALITY


- Maintain CRM system (MS Dynamics) with customer information, contact log, pipeline stage and notes


- Create customer profiles within CRM, using questioning to identify customer needs, business cycles, growth plans and product offerings


TEAM


- Attend monthly team meetings to discuss issues, suggestions, and improvements relating to the running of the sales team.


- Take part in morning huddles to review previous day and to set daily objectives


- To work within a framework of corporate standards and policies.


- Develop new skills through attendance at formal training, participating in group workshops, and undergoing coaching with experienced agents

Qualifications

QUALIFICATIONS


-


No mandatory qualifications required.


-


Sales management or leadership qualifications advantageous


-


Professional development certifications in coaching or management beneficial

Person Specification

COMPETENCIES


Leadership & management


-


Demonstrates strong leadership skills with ability to motivate and inspire teams.


-


Effectively manages performance and provides constructive feedback.


-


Builds trust and credibility with team members and stakeholders.


-


Makes decisions confidently and takes accountability for team results.


-


Adapts leadership style to individual team member needs.


Customer Growth Team Manager -


3achilles.com 3


Drive & motivation


-


Maintains high energy and focus while managing multiple priorities.


-


Demonstrates resilience in challenging situations and motivates others during setbacks.


-


Shows commitment to continuous improvement and excellence.


-


Drives results through others while maintaining personal accountability.


Coaching & development


-


Identifies individual strengths and development areas in team members.


-


Provides effective coaching and feedback to improve performance.


-


Creates development opportunities and supports career progression.


-


Shares knowledge and expertise to build team capability.


Customer focus


-


Maintains deep understanding of customer needs and market dynamics.


-


Ensures team delivers exceptional customer service and satisfaction.


-


Proactively addresses customer issues and relationship challenges.


-


Uses customer insights to drive team performance and process improvements.


Communication & influencing


-


Communicates effectively with team members, customers, and stakeholders.


-


Influences and persuades others to achieve desired outcomes.


-


Facilitates effective meetings and team discussions.


-


Presents performance data and insights clearly to senior management.


Commercial


-


Understands sales processes, revenue models, and business drivers.


-


Analyses performance data to identify trends and opportunities.


-


Makes commercially sound decisions that balance customer needs with business objectives.


-


Demonstrates strong understanding of the competitive landscape.


Knowledge & skills


-


Proven sales management and team leadership experience


-


Strong understanding of inside sales and account management processes


-


Experience with CRM systems (MS Dynamics preferred)


-


Proficiency in MS Office applications, particularly Excel for data analysis


-


Knowledge of performance management and coaching techniques


-


Understanding of customer service principles and practices


Customer Growth Team Manager -


4achilles.com 4


EXPERIENCE


Essential:


-


Minimum 3-5 years management experience in sales environment


-


Previous experience managing inside sales or account management teams.


-


Proven history of achieving revenue targets through team performance.


-


Experience in coaching and developing sales professionals.


Desirable:


-


Experience in B2B sales environment


-


Background in supplier/procurement services or related industry


-


Experience with subscription-based business models


-


Previous experience in customer service or account management roles

We welcome applications from people of all backgrounds. We foster a diverse and inclusive culture that empowers staff to grow and maximise their skills in an environment free from all forms of inequality.


Our benefits packages vary from country to country dependant but we aim to provide flexible and competitive benefits that support individual financial, physical health and mental wellbeing. Some examples include:

Pension or retirement benefits Health insurance cover Paid Annual Leave / PTO Charity / Volunteering Day Family friendly policies Flexible working practices (dependent upon role and location) Health & Wellbeing initiatives
When you apply for a role with Achilles, we collect and process your personal data as described in out recruitment privacy notice