Job Description

Vacancy Name

Customer Growth - Team Leader UK

Vacancy ID

VN2905

Location

UK - Abingdon

Created Date

6/20/2025 2:08 PM

Description

The Customer Growth Team Leader is responsible for the operational management, coaching, and


development of a team of sales professionals comprising Account Executives and Inside Sales


Executives. This role ensures the delivery of team revenue targets while maintaining exceptional


customer service standards and driving continuous improvement in sales processes. The Customer


Growth Team Leader acts as the bridge between strategic direction from senior management and


day-to-day operational excellence, while maintaining direct customer relationships to support the


team and understand market dynamics.

Key Responsibilities

Team management & leadership


- Lead, coach, and develop a team of Account Executives and Inside Sales Executives


- Conduct regular one-to-one meetings, performance reviews, and provide ongoing feedback.


- Support recruitment and selection processes for team members.


- Manage performance improvement plans and disciplinary processes as required.


- Foster a positive, collaborative team culture focused on customer success and revenue growth.


- Coordinate daily huddles and facilitate weekly team meetings.




Revenue & budget accountability


- Ensure team delivery of monthly, quarterly, and annual revenue targets.


- Monitor individual and team performance against KPIs and sales objectives.


- Develop and implement sales strategies to maximize revenue opportunities.


- Oversee subscription renewal processes and retention rates across the team.


- Identify and address performance gaps to ensure budget delivery.


- Report on team performance metrics and forecasting to Head of Account Growth




Operational management


- Manage day-to-day sales operations and workflow distribution.


- Ensure adherence to sales processes, CRM hygiene, and data quality standards.


- Coordinate with other departments to ensure smooth supplier experience.


- Support and manage sales campaigns in collaboration with Buyer Account Managers


- Resolve escalated supplier issues and complex account situations.


- Monitor and maintain service level agreements and customer satisfaction metrics




Coaching & development


- Provide ongoing sales coaching and skills development to team members.


- Identify training needs and coordinate formal training programs.


- Mentor team members on customer relationship management and sales techniques.


- Share best practices and facilitate knowledge sharing within the team.


- Support career development and succession planning for team members.




Customer relationship management


- Maintain direct relationships with key supplier accounts.


- Support team members with complex customer situations and negotiations.


- Manage escalated customer enquiries and relationship issues.


- Participate in customer meetings and relationship-building activities.


- Ensure consistent delivery of exceptional customer service across the team.




Cross-departmental collaboration


- Consult with Buyer Account Management on supplier adoption and campaigns.


- Coordinate with Data Validation Team on data quality initiatives.


- Collaborate with Customer Service and IT teams to resolve system and process issues.


- Collaborate with Customer Success Team on supplier initiatives.


- Support marketing campaigns and lead generation activities.

Qualifications

- No mandatory qualifications required.


- Sales management or leadership qualifications advantageous


- Professional development certifications in coaching or management beneficia

Person Specification

Leadership & management


- Demonstrates strong leadership skills with ability to motivate and inspire teams.


- Effectively manages performance and provides constructive feedback.


- Builds trust and credibility with team members and stakeholders.


- Makes decisions confidently and takes accountability for team results.


- Adapts leadership style to individual team member needs.




Drive & motivation


- Maintains high energy and focus while managing multiple priorities.


- Demonstrates resilience in challenging situations and motivates others during setbacks.


- Shows commitment to continuous improvement and excellence.


- Drives results through others while maintaining personal accountability.




Coaching & development


- Identifies individual strengths and development areas in team members.


- Provides effective coaching and feedback to improve performance.


- Creates development opportunities and supports career progression.


- Shares knowledge and expertise to build team capability.




Customerfocus


- Maintains deep understanding of customer needs and market dynamics.


- Ensures team delivers exceptional customer service and satisfaction.


- Proactively addresses customer issues and relationship challenges.


- Uses customer insights to drive team performance and process improvements.




Communication & influencing


- Communicates effectively with team members, customers, and stakeholders.


- Influences and persuades others to achieve desired outcomes.


- Facilitates effective meetings and team discussions.


- Presents performance data and insights clearly to senior management.




Commercial


- Understands sales processes, revenue models, and business drivers.


- Analyses performance data to identify trends and opportunities.


- Makes commercially sound decisions that balance customer needs with business objectives.


- Demonstrates strong understanding of the competitive landscape.




Knowledge & skills


- Proven sales management and team leadership experience


- Strong understanding of inside sales and account management processes


- Experience with CRM systems (MS Dynamics preferred)


- Proficiency in MS Office applications, particularly Excel for data analysis


- Knowledge of performance management and coaching techniques


- Understanding of customer service principles and practices


We welcome applications from people of all backgrounds. We foster a diverse and inclusive culture that empowers staff to grow and maximise their skills in an environment free from all forms of inequality.


Our benefits packages vary from country to country dependant but we aim to provide flexible and competitive benefits that support individual financial, physical health and mental wellbeing. Some examples include:

Pension or retirement benefits Health insurance cover Paid Annual Leave / PTO Charity / Volunteering Day Family friendly policies Flexible working practices (dependent upon role and location) Health & Wellbeing initiatives
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