Job Description

Customer Services Team Leader Wanted!

Are you a motivator, problem-solver, and people person? Step up and lead a high-performing team that puts customers first--every time.

? Drive results
? Inspire excellence
? Make real impact

Who we are:

Reconomy Connect brings together several of Reconomy Connect's market-leading brands and specialist services in the UK waste and resource management space. It brings together over 700 colleagues and serves more than 13,000 customers, creating a powerful proposition that leverages our scale, cutting-edge technology, data-driven insights and expertise to help customers make the best possible use of their materials and drive toward zero waste.

Our core values drive everything we do. We believe in fostering a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.

Job Summary:

You will work in the Customer Services department supporting our people servicing our customers both on the telephone and via email.

You will process cases escalated via the Senior Executives and demonstrate your knowledge of our customer base by offering bespoke solutions to meet their waste requirements.

You will drive and support the teams to be the best at what they do! You will carry out reporting activities and duties to support the needs of our managers, customers and teams. You will support the teams, guiding and coaching, being an advocate for first-time resolutions through effective listening and questioning techniques.

You will be an enthusiastic role model at all times, actively demonstrating the values we hold.

Full-time | Leadership Role | Career Growth

Bring the energy. Lead with purpose. Make an impact.

40 hours per week, Monday to Friday, office based

Apply now - your next big move starts here!

Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking Health & wellbeing programme On-site parking Paid volunteer time Referral programme Store discount
Experience:

Team Leader: 2 years (preferred)
Work Location: In person