Job Description

With offices in the UK, USA and South Africa, we are a growing Travel Management Company specialising in the charity, academic and not-for-profit sectors, and we are proud and passionate about what we do.

We are looking for a Helpdesk Support Executive to join our Online Team to provide outstanding customer service and helpdesk support to our clients. Carrying out tasks to help streamline and improve existing and new business processes by working closely with our Product team to ensure accurate completion and processing of bookings made online. Some of the key tasks will include:

Providing technical support to customers via the Helpdesk, Phone and Chat channels

Advising on issues related to processes and escalating more complex tasks to relevant second level teams

Conducting system/technical training with new customers, advising how to complete bookings and troubleshooting where applicable.

Quality checking online reservations, including web fares, scheduled carriers, rail bookings and hotel bookings

Fulfilling all reservations in our internal booking management system

Providing feedback to Product Team following new software releases

Job requirements:

Professional, polite and welcoming telephone presence

Excellent written and verbal communication skills

Demonstrable self-motivation and personal discipline

Ability to achieve targets and meet deadlines

Willingness to learn and develop

Preferable GDS experience (training will be provided)

In return you'll receive some fantastic benefits:

Salary up to 24.5k plus OTE bonus 750 per annum

Excellent opportunities for progression in a fast-growing company

31.5 days holiday (inclusive of bank holidays), rising to 32.5 days after 12 months of service

Healthcare Cash Plan

Pension

Life Assurance

Season ticket loan

Discounted staff travel

Cycle to Work Scheme

Reward scheme and benefits platform

Sick pay entitlement from first day of employment

Enhanced maternity and paternity leave

If you are interested in the Helpdesk Support Executive role and meet the criteria above, please get in touch with us. This is a UK-based remote role covering US East Coat hours. The working hours are Monday - Friday 1:45pm to 10:30pm; 1 weekend shift (either Saturday or Sunday) in every 6 weeks with day off in lieu midweek.

Welcome to Diversity Travel

- We are a successful travel management company for the charity and academic communities. We are passionate about developing our people, creating dynamic partnerships with our customers and providing responsible travel solutions. We invite you to visit our company LinkedIn page https://www.linkedin.com/company/diversity-travel/ to learn more about us and what we do.

PASSIONATE -

We're driven to help make the world a better place, creating dynamic partnerships with our customers and an environment for our people to thrive.

BOLD -

We embrace innovation and challenge the status quo to deliver outstanding results.

MINDFUL -

We prioritise sustainability, ethical practices, and responsible travel, ensuring that our service leave a positive and lasting impression.

Job Type: Full-time

Pay: Up to 26,150.00 per year

Additional pay:

Bonus scheme
Benefits:

Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Health & wellbeing programme Referral programme
Schedule:

Day shift Every weekend
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Manchester M1 4LF