Job Description

Are you ready to be part of something special?

Welcome to Settle, where our brand-new 2030 strategy marks the start of an exciting journey. As we remain committed to delivering exceptional service to our residents, there's never been a better time to join our team. At settle, our colleagues live our values every day, creating a collaborative, kind, trusted, inclusive, committed, and proud community.


Our diverse and growing team prides itself on offering tailored support for both residents and each other, driven by continuous feedback. We're dedicated to creating an inclusive and diverse culture where everyone feels confident and supported to be their true selves.


At Settle, colleagues love their work because they make a meaningful difference every day. Our friendly culture creates an environment where everyone can thrive. If you're looking for a place where your contributions are valued and you can truly grow, settle is the perfect place for you.


Here at Settle we are looking for a Customer Hub Advisor for up to 12 months. You will be the first point of contact for customers, representing settle as the "face" of our business. You will provide an excellent service that is easy to access, simple to use and focuses on resolution first time - building trust with customers and stakeholders in the process. You will work collaboratively with colleagues, taking a bold approach as a champion for our customers.

Outline of Key Responsibilities

respond to and resolve a wide range of customer enquiries received through different channels including calls, emails, and live chat. Provide an excellent customer service when responding to a wide range of tenancy management issues Have excellent customer service skills and be able to manage difficult and challenging circumstances. Manage and process customer mutual exchange requests Accurately process tenancy changes, successions, and assignments of tenancy, escalating any cases requiring legal intervention Accurately assess Common Housing Register applications in line with policy Identify and raise safeguarding concerns Raise purchases orders and goods receipt as needed Progress applications and manage repairs/arrears for garages - minimising rent loss Raise purchases orders and process invoices as needed

We are looking for someone who has

A basic must!

have a warm, positive, caring and engaging approach a flexible attitude to work, and work patterns - working effectively with a variety of colleagues and adapting to a changing environment and expectations excellent verbal and written communication skills carry out administration work to a high standard experience of providing an excellent customer service able to organise and prioritise your workload able to respond effectively to difficult /challenging situations and customer behaviour

Able to:

Use your own initiative within a high performing team environment, focusing on solutions and thinking smart Actively listen and ask questions to achieve the best outcome for the customer. Cope well under pressure and manage your workload during peaks and troughs in volume and demand. Demonstrate a commitment to equality and diversity. Uphold and live settle values with a robust commitment to diversity

For added brilliance!

Experience of providing an excellent front-line customer service, ideally in a contact or service centre. An understanding of social housing and the sector Be a professional in the housing sector by aiming towards and achieving professional standards through completion of the CIH qualification

Benefits

At Settle, our friendly and hard-working colleagues are proud to be relentlessly resident focussed, and we believe that dedication deserves a stellar benefits package. Here's what we offer to our amazing colleagues:

flexible working:

hybrid and flexible options available (role-dependent)

generous leave:

27 days of annual leave, increasing to 32 days with length of service

family leave:

enhanced maternity, paternity, and adoption leave

pension contributions:

up to 10% from Settle

healthcare cash plan:

for your health and wellness

flexible benefits:

cash towards your heath and wellbeing

development:

excellent personal and professional growth opportunities

And

that's just the beginning! We're also thrilled to provide:

fresh fruit Mondays:

keep your energy up with healthy snacks

colleague-led campaigns and celebrations:

wellbeing weeks and charity bake sales

volunteering days:

2 paid days to give back to the communities we work in

secure parking:

free onsite parking and bike sheds too!

local discounts:

enjoy perks from our community partners

mental health support:

access to counselling sessions and mental health resources

feedback commitment:

we listen to our colleagues and take action

shower facilities:

perfect for those who cycle to work or hit the gym

early finish Friday:

a kickstart to the weekend!


At Settle, we're committed to creating a workplace where everyone feels valued and supported. Join us and enjoy the benefits of working in a collaborative, kind, and inclusive environment.

Our Commitment

Our culture at Settle is inclusive and celebrates the differences in everyone. We are committed to creating an inclusive workforce, by reflecting and representing the diversity of today's society. We would like to encourage applicants from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from global majority communities.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required so you can fully participate in the recruitment process.


Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.


Please ensure you fully answer the questions on the application form.

Closing Date: 23rd July 2025