Job Description

Leach's

is a Hereford based business, specializing in height safety and scaffolding supplies. We cater to a large range of industries such as scaffolding construction, bricklaying, oil & gas and many more. We're looking for a Customer Service Executive to join our team as maternity cover for a period of 10-12 months.

Reporting to the Operations Coordinator, the

Customer Service Executive

will maintain the following duties and should have the following skillset:

Main Duties

Answering incoming phone calls Monitoring the sales email inbox Processing online orders from website Quoting customers who call in or email Printing orders/generating pick notes for the dispatch team Setting up new customer accounts Dealing with/resolving/escalating customer complaints Any other reasonable tasks within the scope of the role

About you

Proven experience in a customer service or support role Able to work in a fast-paced environment with a sense of urgency Strong IT and Microsoft office literacy A positive, problem-solving mindset with a proactive approach Excellent phone etiquette and active listening skills Ability to multitask, prioritise, and manage time effectively A team player with strong communication and collaboration skills Adaptability and a willingness to support colleagues when needed A sense of humour and a friendly, approachable attitude

Other information

Temporary, salaried position (pro-rata) Monday to Friday, 8am - 5pm Free hot/cold lunches daily Company "team-win" bonus scheme Incentive/commission structure
Job Type: Temporary
Contract length: 10-12 months

Pay: 29,500.00 per year

Additional pay:

Bonus scheme Commission pay
Benefits:

Discounted or free food Free parking On-site parking
Schedule:

Monday to Friday No weekends
Work Location: In person

Reference ID: Customer Service Executive (Maternity Cover)