Job Description

At easyJet holidays, we're building a deeper understanding of our customers and how every part of their holiday experience makes them feel. As our

Customer Experience Insight Analyst

, you'll help us turn feedback and data into clear actions that improve their overall holiday experience.


You'll work with our customer experience platform, Medallia, to design surveys, capture insights, and create dashboards that show what customers are telling us. You'll help uncover what works well and where things can be better across booking, travel, and post-holiday feedback. You'll bring data to life, using tools like ThoughtSpot to connect feedback with operational and commercial data to show the full picture.


You'll work closely with teams across the business to help them understand what customers need and how changes are landing. You'll turn numbers into stories, making insight easy to understand and act on.

What you'll bring to the team:

This is a hands-on role where curiosity and clarity matter, and it's perfect for someone who enjoys asking questions, finding patterns, and helping other people to see things differently.


We're looking for somebody who has worked in market research or customer insight and understands how data and feedback come together to tell a story. You'll be confident with both qualitative and quantitative methods and know how to use CX metrics to track what really matters.


You can turn complex information into clear, actionable insights by building reports and presentations that don't just describe what's happening, but explain why and what to do next.


You're comfortable working with data at scale, using tools like Excel, PowerPoint, and ideally ThoughtSpot to uncover trends and opportunities. You'll have used Medallia (or a similar CX platform) before and want to build deep expertise to become the person others turn to for guidance and ideas.


If you have experience with SQL, Python, or R, you'll have the chance to use and grow those skills as we continue developing our data science capability.

What's in it for you:

In addition to your competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme, 5% pension contribution, and private medical insurance. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.


You'll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement.


At easyJet holidays, we create unforgettable experiences for our customers, we strive to do the same for our people. As such we're committed to supporting our team with development opportunities and a welcoming atmosphere.


The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office.

How to apply:

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward - so please apply promptly to avoid disappointment.


At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation

About easyJet holidays:

Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.


In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone - and to do this we're building remarkable teams with modern ways of working.


By joining us you'll be part of the UK's fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You'll be given autonomy to do your job, a platform to share your ideas, and you'll get to work with the very best people in the industry - all to create experiences that customers will remember forever.


Make a difference with your next role. Make it easyJet holidays.

Requirements of the Role

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