Job Description

Vacancy Summary:

To build effective working relationships with expert partners to develop and deliver successful neighbourhood activity to create thriving communities.


To work with colleagues, customers and partners to develop community assets and activities using strengths-based approach.


To deliver inspirational, effective, sustainable and measurable activities for customers and communities to create strong and resilient communities.

What's in it for you?

When you become a part of the FCHO team, you receive a range of fantastic benefits, including:

A salary of circa

34,000

per Annum 30 days holiday and all UK bank holidays plus one company shut down day as determined by FCHO. Part time employees will receive a pro rata entitlement. Defined contribution pension scheme with an employer contribution of up to 10%. We also offer a pension salary exchange scheme for eligible colleagues, helping colleagues to take home more of the money they earn. Automatic enrolment into a healthcare cash plan and private health insurance plan Access to our colleague benefit platform which offers discounts on hundreds of high street brands as well as providing education, support and tools to help you to live a healthier and happier life Access to Doctorline, a 24/7 worldwide GP helpline for you, your partner and your children Enhanced maternity, paternity, and sick pay Discounted gym membership Access to an Employment Assistance Programme with 24-hour confidential counselling support for both personal and work-related issues. Professional subscriptions are paid for by the business where they are an essential requirement of your role. Enhanced maternity, paternity, adoption and sick pay Long service awards

Who are we looking for?

Our ideal candidate:

Relevant Housing/Customer Service qualification Working in a customer service/customer-facing role Experience working in a customer service/customer-facing role Working with customer panels/forums

Interested?

Have a look over the attached role profile. If this sounds like you apply before

Wednesday 30th July 2025 by 5pm.

Interviews to be confirmed.

We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills & are proud to be an equal opportunity workplace. As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

We care that you have a great experience with us at FCHO and if you need us to make any reasonable adjustments to make your experience smoother, please let us know & we'll do all we can.