Job Description

Job description

Based in our Dunmurry, Belfast branch the successful candidate will have customer service and administration experience for at least 6 months. The person will be an enthusiastic team player with the ability to prioritise, will demonstrate good attention to detail and enjoy taking on new challenges.

Job Requirements include:

To provide first 'point of contact' for customer queries.

Preforming reception duties including answering the telephone, paying good attention to detail and working to deadlines.

To liaise with customers and respond to queries and complaints.

Support senior staff and sales personnel by providing administrative support.

Providing prompt and comprehensive responses to customer queries relating to quotes, prices and general enquiries.

. Occasional despatch and stores cover.

. Processing and filing of customer orders including data entry.

Respond to enquiries and provide relevant information to promote the company to customers.

Essential Criteria:

Grade C in GCSE Maths and English or equivalent GCSE Grade C in Physics (not essential but preferable) PC Skills including M/S office Communication Skills - experience in using telephone and email for both customer contact and for internal communication. Minimum of 6 months experience in either customer service, sales or an administration role

Advantageous Criteria:

Strong data entry experience

Experience working with excel

The successful candidate must have previous experience of dealing with customers in a courteous and professional manner and be able to demonstrate in their application, examples of handling demanding customers

General attribute:

Ability to work to deadlines

Ability to work as part of a team alongside sales personnel, purchasing and operational departments of the company

Pleasant and co-operative with both internal and external customers.

Full-time hours: 37 hours per week with the option to change to part-time if required.

Salary: 12.25 per hour for 21 and over

10.05 per hour for 18-20

Job Types: Full-time, Part-time

Pay: 12.25 per hour

Benefits:

Casual dress Company pension Free parking On-site parking
Work Location: In person