Job Description

Customer Liaison Officer

37 hours per week,

based at our gorgeous dockside offices

in Preston

29,100.46 per annum

What will you be doing in this role?

As a Customer Liaison Officer, you will be a crucial link between our tenants and the teams delivering our repairs and improvement works. You will work closely with our tenants to agree work schedules and ensure that intrusive or disruptive repair works are completed quickly to the required standards, as well as being a point of contact whilst the works are ongoing.

What we are looking for:

We are looking for someone who shares our values and has previous experience of working in a customer service role and delivering successful outcomes when issues arise. You will be confident and experienced in communicating with people over the phone, by email and face to face. You will have fantastic analytical and organisation skills and experience of working in a fast paced environment with the ability to adjust to changing situations at short notice.


You'll need access to a vehicle with business insurance as this role involves occasional travel to tenants' homes in Preston.

It would be great if you also had:

Experience of working in a social housing environment.

Why work at Community Gateway?

We are a values-based employer and our team are what makes us who we are. We aim for a great employee experience and that includes a range of benefits, including a generous holiday allowance beginning at 26 days plus bank holidays and including your birthday off and Christmas closure. We also offer free parking, free breakfasts, a company-paid health cash plan, reward and recognition scheme and much more. More information about our benefits can be found on the attachment below.


Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, those who may be underrepresented in our organisation. We aim to be reflective of the communities in which we operate and if you speak a second language this can come in handy!

A bit more about us:

Community Gateway own and manage around 7000 homes across the cityof Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.


And finally, we want to be a great place to work.so if you think you have the skills, experience and can live our values, then we want to hear from you. If you haven't done so already, check out the candidate pack on our website for more about us and top tips for your application.

Dates for your diary:

The closing date for this advert is

Tuesday 29

th

July 2025

with interviews expected to be held on

Wednesday 6

th

August 2025.

We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.