Job Description

About Us:

AT Group (ATM) is an established contact centre which provides Customer Service/Sales solutions for major companies across the UK. We specialise in what we do and at the heart of our business are our people. We are an expanding business with offices in Leicester, Coventry, Stockport, and Sligo and can offer strong development opportunities/career paths for the right individuals looking to join us.

Job Role

We are seeking a dynamic and dedicated Customer Liaison Specialist to join our Contact Centre team based in Nottingham. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a seamless experience for our clients.

The role will require people to work weekends which will included Saturday and Sunday which working from Home. This role is a part time position working up to 30 hours per week working a mixture of shifts which will include evenings and weekends.

Responsibilities

Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy.

Provide timely and accurate information to customers regarding products, services, and policies.

Resolve customer complaints and issues efficiently, striving for first-call resolution whenever possible.

Liaise with other departments to address customer concerns and escalate complex issues as needed.

Maintain detailed records of customer interactions and transactions.

Identify opportunities for process improvement and contribute to enhancing the overall customer experience.

Requirements

Previous experience in a customer service role, preferably in a contact centre environment

Excellent communication and interpersonal skills

Strong problem-solving abilities and attention to detail

Ability to work well under pressure and handle multiple tasks simultaneously.

Proficiency in using customer service software and CRM systems.

Flexibility to work shifts, including evenings and weekends.

Benefits:

24/7 GP cover

Life Assurance Cover

Company pension

Employee discounts

Career Progression

Supportive and collaborative work environment

If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we would love to hear from you. Please click on the

APPLY

button to submit your CV and Cover Letter for this role

Job Types: Full-time, Permanent

Pay: 26,400.00 per year

Benefits:

Company pension Employee discount Health & wellbeing programme Referral programme Work from home
Schedule:

Flexitime Monday to Friday Weekend availability
Ability to commute/relocate:

Nottingham NG1: reliably commute or plan to relocate before starting work (required)
Experience:

Customer Service : 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 30/05/2025