Job Description

P&O Ferries are proudly part of the DP World family; with over 150 different businesses across over 40 countries and are a world leading enabler of global trade. A household name for over 180 years, P&O Ferries have a rich heritage in ferry services. Our ships sail across the English Channel, North Sea & Irish Sea and we employ almost 2000 people.


Here at P&O Ferries we are seeking an

Customer Operations Agent

to join our team here in

Larne

on a

25hr permanent contract.

This is an opportunity to work as part of the Port Operations team helping to ensure that we process freight and passenger traffic, providing a high standard of customer service.


The successful candidate will have a proven record in customer service with excellent problem solving abilities and effective communication skills. The role is based our Larne Port.


Key responsibilities and duties:


Tourist and Freight embarkation and disembarkation operations safely and effectively carried out Tourist and Freight check in, embarkation and disembarkation carried out efficiently Ships Departure times on time or earlier Good Attendance Flexibility across all skills
The ideal candidate will have:


Customer service and customer experience skills Excellent problem solving abilities Attention to detail and organisational skills Effective communication skills
Desirable:


Strong interpersonal communication skills


Location - Larne, this role operates on 12hr day and night shifts.


At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.


When we recruit we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or neurodiversity. #pando