Job Description

Join a thriving team as a French Speaking Customer Service Agent, where you'll provide exceptional service to clients in the Leisure, Travel & Tourism industry. This permanent position in Poole offers an exciting opportunity to use your language skills and contribute to seamless logistics operations.
The key responsibilities for the French Speaking Customer Service Agent are:

• Provide outstanding customer support in both French and English via phone, email, and other communication channels.
• Assist clients with booking and travel-related queries while ensuring accuracy and efficiency.
• Collaborate with the logistics team to resolve issues and ensure smooth operations.
• Maintain and update customer records in the system as required.
• Handle complaints professionally, aiming for quick and satisfactory resolutions.
• Communicate updates regarding schedules, delays, or changes to customers effectively.
• Support team members with administrative tasks when needed.
• Ensure compliance with company policies and procedures at all times.

Business thriving on growthCompetitive salary within this well established business
A successful French Speaking Customer Service Agent should have:

• FLUENT in FRENCH & ENGLISH, with excellent communication skills.
• Experience in customer service roles, preferably within the Leisure, Travel & Tourism industry.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Proficiency in using customer service software and systems.
• An organised approach to work with attention to detail.
• A positive attitude and the ability to work well in a team.

This role is with a well-established, medium-sized organisation in the Leisure, Travel & Tourism sector. Known for its focus on excellent customer experiences, the company specialises in delivering reliable logistics solutions to its clients.

• Competitive salary ranging from 25,000 to 27,000 per annum.
• Permanent position in a supportive and professional environment.
• Opportunities to enhance your skills in a bilingual setting.
• Work within the exciting Leisure, Travel & Tourism industry.
• Convenient location in Poole with excellent transport links.

If you are passionate about customer service and fluent in French, we encourage you to apply for this exciting role in Poole today!

Skills Required