Job Description

Job Title:

Customer Operations Coordinator

Salary:

33,500 - 35,500 per annum

Benefits

: Private medical insurance, increasing annual leave with service, additional annual leave salary sacrifice scheme, employee discount platform, med24 digital GP, EAP, Bike2work, on-site parking & more.

Hours:

39 hours per week (Monday to Friday)

Job Purpose:

To oversee and coordinate the operational service functions within the customer service department, including logistics, returns, and display fulfilment. This role ensures that all service-related operational tasks are handled effectively by the respective team members while retaining final authority on returns approvals and commercial decisions. The coordinator's role is to maintain standards, ensure cost recovery, and free up the sales and customer service teams to focus on revenue-generating activity.

Skills and Experience Required:

Strong management skills. Excellent organisational skills. Strong communication skills.

Personal Attributes:

Decisive and action orientated. Customer focused and commercially minded. Excellent attention to detail, accuracy and listening skills. Enthusiastic and team focused

Company overview:

Deanta is an ISO9001-certified, leading supplier of internal doors, hardware and ancillary products to door specialists, builders' merchants, and independent door shops across the UK.

Our doors are designed, manufactured, tested, and delivered to our customers by Deanta employees. Having full control of the process from end to end sets us apart from our competitors, allowing us to deliver a consistent and superior product to the UK market.

All our employees have the opportunity to gain great autonomy and experience in our stimulating, diverse, and dynamic environment.

Our continued success is driven by our ability to produce high-quality doors at competitive and accessible costs, pivoting to meet customer needs and bringing new and innovative designs to market. All of this is delivered by our agile and forward-thinking team.

Full Deanta benefits and company policies at https://deantawood.co.uk/career-deanta/

Job Types: Full-time, Permanent

Pay: 33,500.00-35,500.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme On-site parking Private medical insurance Referral programme
Work Location: In person

Reference ID: COC072025