Ecommerce Operations & Customer Experience Coordinator

Paisley, SCT, GB, United Kingdom
Designer Kids and Baby
3 Current Jobs Openings
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Job Description

We're a fast-growing personalised gift brand specialising in high-volume, made-to-order products across Amazon, Etsy, and Shopify. Our team is passionate about speed, quality, and delighting customers with meaningful items delivered fast.

We're now hiring a highly organised and proactive

eCommerce Operations & Customer Experience Coordinator

to act as the bridge between our fulfilment team, customer service channels, and remote creatives/admins.

What You'll Be Doing



Coordinate the daily flow of orders from platform to production Liaise between customer service, warehouse, and remote teams to resolve issues quickly Monitor open orders, prioritise urgent queries, and prevent delays Maintain high quality and accuracy standards in order fulfilment Use tools like Amazon Seller Central, Etsy, Shopify, and internal systems to investigate and resolve customer issues Help document and improve SOPs to support team efficiency Assist in workflow monitoring, production tracking, and continuous improvement projects

Ideal Candidate



1+ year experience in eCommerce, fulfilment operations, or customer service Confident working across platforms like Amazon, Etsy, Shopify, and tracking tools Comfortable using Google Sheets, email management tools (e.g. eDesk, Zendesk) Strong communicator and problem solver, both written and verbal Detail-oriented with a can-do attitude and a passion for improving systems Able to thrive in a fast-paced, collaborative environment

Hours & Schedule



20-40 hours/week

with potential to increase to full-time as role expands Flexibility may be required around seasonal peaks (e.g. Christmas, Father's Day)
Job Types: Full-time, Part-time

Pay: From 13.00 per hour

Expected hours: 20 - 40 per week

Benefits:

Casual dress Company pension
Schedule:

Monday to Friday
Work Location: In person

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Job Detail

  • Job Id
    JD3189030
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Contract
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Paisley, SCT, GB, United Kingdom
  • Education
    Not mentioned
 
 
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