Job Description

The opportunity

-------------------


Join us as a vital player in our team as a Customer Operations Executive (internally known as Component, Repair and Overhaul Executive). Your role will be pivotal in ensuring the seamless delivery of customer demands by overseeing crucial supplier accounts within the repair cycle.



This position is designed to drive the Procurement Strategy within the repair management domain, aligning with the specific needs of customers such as easyJet, Aer Lingus, and Power by the Hour contracts.



Collaborating with both internal and external partners, you will take charge of the entire repair cycle to guarantee on-time delivery, catering to diverse customer requirements. Be the force behind exceeding KPIs and ensuring a smooth operation. Elevate your career with us!

Your day-to-day duties

Building relationships

and working with your portfolio of Customers

Processing repair orders

via conference calls & status reports with Customers

Negotiating

a reduction on repair shop quotations when required

Performing

to KPIs, Supplier and Customer contract terms

Expediting

of business-critical components

Monitoring

Supplier performance through the use of bespoke data systems and tools

Improving

Supplier performance through working with internal stakeholders to support the root cause & corrective action process

Identify and resolve

any issues that may impact the business-as-usual operation Carrying out any other job-related duties as deemed necessary by the Team Leader or Head of CRO

About you

-------------

To be successful in the role, you will bring:-

Good administrative skills gained within an office environment Ability to use Microsoft Outlook and Excel Proven ability in customer service to aid delivery through relationship management Strong problem-solving skills and ability to use own initiative in a busy environment Excellent verbal and written communication skills at all levels Ability to multi-task, prioritise, and meet deadlines and KPIs Organisational and time management skills Numerate, accurate with good attention to detail Adapts well to change within a fast-paced environment

Desirable:

Background in MRO, repairs, or trading. Keen to develop in repair cycle management. Analytical with reporting experience. Familiar with systems like ILS, Airbus World, Quantum, or AMOS.

Why join us?

----------------

We are AJW. We connect, supply, and deliver.

We're proud to be part of an industry that connects the world.

At

AJW

, we're more than just a business--we're a global team shaping the future of aviation. We connect, supply, and deliver to keep the world moving, and we invest in the people who make it happen. When you join us, you'll be part of an

innovative, supportive, and inclusive

workplace where you can grow and thrive. Here's what we offer:

A

team fun budget

to bring colleagues together. Free access to

LinkedIn Learning

to support your development. Opportunities to take part in

charity events, volunteering, and community projects

. A

modern office

with an onsite gym, bike-to-work scheme, and a great restaurant. A

discretionary bonus

and

private healthcare

.

Relocation support

if you're moving closer to our HQ.


We encourage

five days a week in the office

to strengthen teamwork, collaboration, and development. However, we understand personal circumstances vary, and we support flexibility where needed. Some roles may require more in-office presence to meet business needs, but we're committed to finding the right balance for our team.


Watch the video below to discover who we are, what we do, and why AJW could be the perfect place for your next career move.

To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CV'S and will not be responsible for any fees related to unsolicited CVs.