Job Description

Be you.

Be empowered.

Be a Transport for Wales graduate.

Customer Operations Management Graduate

Location: Cardiff

Contract type: 22-month fixed term

This role will be required to work shifts over 5 days including Saturday and Sundays.

Our Future Leaders Graduate Scheme

Whether you're transitioning from education or want to develop your leadership skills, our graduate scheme is designed to help you accelerate your career and make a real difference in Wales.

What will my responsibilities be?

The Customer Operations Management Graduate will support the Station Manager and Head of Customer Operations by contributing to the development and delivery of our Customer Operations team, showing customer service delivery skills, whilst also maintaining the high safety standards expected throughout our network.

Are there any essential requirements?

A degree in Business Management, or other relevant degree. The ability to produce accurate and concise reports. A high focus on customer service excellence and delivery. Good awareness of the importance of safety in the context of customer operations. A full valid driving licence. Demonstrated alignment to our core graduate attributes and values, which can be found below.
Please include all your relevant qualifications, particularly those listed in the essential and desirable criteria for the role. We may not be able to consider your application otherwise.

During the recruitment period for this role, you may be asked to undertake a dispatch test to identify potential competencies in this area. Please note that the result of this test will only inform as to whether you can carry out dispatching as part of your Graduate scheme and will not impact the selection process.

Please note, to be eligible for our Graduate Scheme, you must be within 2 years post-graduation upon application or have graduated by the time the scheme begins. You'll need to be available to start the Graduate Scheme in early September 2026.

You will be required to undertake a Personal Track Safety Medical to determine fitness for the role.

Please note, you must hold the relevant right to work in the UK upon successful appointment of the role. We're not currently able to provide sponsorship.

Welsh Language Skills

We welcome people who can speak or write in Welsh, but it's not essential for this role.

Next Steps

Think this might be the right opportunity for you? Take a look at the attached job description to learn more or reach out to a member of our Early Talent team for a chat.

Assessment Day

If your application is successful, we'll invite you to a friendly and relaxed assessment day, followed by a final interview.

Equal Opportunities

Not sure if you meet every requirement? Research shows that some people including women and those from minority groups, may hesitate to apply unless they feel 100% qualified. If this opportunity interests you and you meet the essential requirements of holding a relevant degree, we encourage you to apply - your unique skills, experience and perspective could be exactly what we're looking for.

We want everyone to feel welcome, included and valued. A diverse team, representing all parts of society, helps us to deliver our best. We're looking for talented people, no matter their background.

If you need any reasonable adjustments or additional support during the application or assessment process, just let us know. We're here to support you every step of the way.

Other Information

At TfW, we're looking to see your skills, potential, and enthusiasm. While we fully support the use of AI as a tool for learning, we want to assess applicants based on their own abilities. Therefore, applications must be completed without AI assistance. If AI content is identified, unfortunately, we won't be able to consider the application.

This advert will close at midnight on the day of the application closing date stated above. We do encourage you to submit your application as early as possible.

Please note, we reserve the right to close this vacancy early if we receive sufficient applications.

Cyfle i fod yn chi.

Cyfle i gael eich grymuso.

Cyfle i fod yn un o raddedigion Trafnidiaeth Cymru.

Unigolyn Graddedig Rheoli Gweithrediadau Cwsmeriaid

Lleoliad: Caerdydd

Math o gontract: Cyfnod penodol o 22 mis

Bydd gofyn i ddeiliad y swydd weithio shifftiau dros 5 diwrnod, gan gynnwys ar ddydd Sadwrn a dydd Sul.

Ein Cynllun Arweinwyr y Dyfodol i Raddedigion

P'un a ydych chi'n pontio o fyd addysg neu eisiau datblygu eich sgiliau arwain, mae ein cynllun i raddedigion wedi'i lunio i'ch helpu i sbarduno eich gyrfa a gwneud gwahaniaeth go iawn yng Nghymru.

Beth fydd fy nghyfrifoldebau?

Bydd yr Unigolyn Graddedig Rheoli Gweithrediadau Cwsmeriaid yn cefnogi Rheolwr yr Orsaf a'r Pennaeth Gweithrediadau Cwsmeriaid drwy gyfrannu at ddatblygu a darparu ein tim Gweithrediadau Cwsmeriaid, gan ddangos sgiliau darparu gwasanaeth i gwsmeriaid, ar yr un pryd a chynnal y safonau diogelwch uchel a ddisgwylir ar draws ein rhwydwaith.

A oes unrhyw ofynion hanfodol?

Gradd mewn Rheoli Busnes, neu radd berthnasol arall. Y gallu i gynhyrchu adroddiadau cywir a chryno. Ffocws uchel ar ragoriaeth a darpariaeth mewn gwasanaethau cwsmeriaid. Ymwybyddiaeth dda o bwysigrwydd diogelwch yng nghyd-destun gweithrediadau cwsmeriaid. Meddu ar drwydded yrru lawn ddilys. Dangos eich bod chi'n cyd-fynd a'n rhinweddau a'n gwerthoedd craidd i raddedigion, sydd i'w gweld isod.
Dylech gynnwys eich holl gymwysterau perthnasol, yn enwedig y rhai a restrir yn y meini prawf hanfodol a dymunol ar gyfer y swydd. Mae'n bosibl na fyddwn yn gallu ystyried eich cais fel arall.

Yn ystod y cyfnod recriwtio ar gyfer y swydd hon, efallai y gofynnir i chi gynnal prawf dosbarthu i nodi cymwyseddau posibl yn y maes hwn. Sylwch mai dim ond rhoi gwybod i chi a allwch wneud gwaith dosbarthu fel rhan o'ch cynllun Graddedigion fydd canlyniad y prawf hwn ac ni fydd yn effeithio ar y broses ddethol.

Sylwch, i fod yn gymwys ar gyfer ein Cynllun i Raddedigion, mae'n rhaid bod llai na 2 flynedd wedi mynd heibio ers i chi raddio pan fyddwch yn gwneud cais, neu fod wedi graddio erbyn y bydd y cynllun yn dechrau. Bydd angen i chi fod ar gael i ddechrau'r Cynllun i Raddedigion ddechrau mis Medi 2026.

Bydd gofyn i chi gael archwiliad meddygol Diogelwch Personol ar y Cledrau i benderfynu a ydych chi'n addas ar gyfer y swydd.

Sylwch, mae'n rhaid i chi fod a'r hawl berthnasol i weithio yn y DU os cewch eich penodi i'r swydd. Dydyn ni ddim yn gallu darparu nawdd ar hyn o bryd.

Sgiliau Cymraeg

Rydyn ni'n croesawu ceisiadau gan bobl sy'n gallu siarad neu ysgrifennu yn Gymraeg, ond nid yw'n hanfodol ar gyfer y swydd hon.

Y Camau Nesaf

Ai dyma'r cyfle iawn i chi? Cymerwch gip ar y disgrifiad swydd sydd wedi'i atodi i gael gwybod mwy neu cysylltwch ag aelod o'n tim Doniau Cynnar i gael sgwrs.

Diwrnod Asesu

Os bydd eich cais yn llwyddiannus, byddwn yn eich gwahodd chi i ddiwrnod asesu cyfeillgar a hamddenol, gyda chyfweliad terfynol i ddilyn.

Cyfle Cyfartal

Ddim yn si?r a ydych chi'n bodloni pob gofyniad? Mae ymchwil yn dangos y gallai rhai pobl, gan gynnwys menywod a phobl o grwpiau lleiafrifol, oedi cyn ymgeisio oni bai eu bod yn teimlo'n gwbl gymwys. Os yw'r cyfle hwn o ddiddordeb i chi a'ch bod yn bodloni'r gofyniad hanfodol, sef bod a gradd berthnasol, rydyn ni'n eich annog i wneud cais - gallai eich sgiliau, eich profiad a'ch safbwynt unigryw chi fod yn berffaith i ni.

Rydyn ni am i bawb deimlo eu bod yn cael eu croesawu, eu cynnwys a'u gwerthfawrogi. Mae tim amrywiol, sy'n cynrychioli pob rhan o gymdeithas, yn ein helpu i gyflawni hyd eithaf ein gallu. Rydyn ni'n chwilio am bobl dalentog, waeth beth fo'u cefndir.

Os oes angen unrhyw addasiadau rhesymol neu gymorth ychwanegol arnoch chi yn ystod y broses ymgeisio neu asesu, cofiwch roi gwybod i ni. Rydyn ni yma i'ch cefnogi chi ar bob cam.

Gwybodaeth Arall

Yn TrC, rydyn ni'n awyddus i weld eich sgiliau, eich potensial a'ch brwdfrydedd. Er ein bod yn llwyr gefnogi defnyddio deallusrwydd artiffisial fel adnodd dysgu, rydyn ni eisiau asesu ymgeiswyr ar sail eu galluoedd eu hunain. Felly, rhaid cwblhau ceisiadau heb gymorth deallusrwydd artiffisial. Os byddwn ni'n canfod cynnwys sydd wedi'i baratoi a deallusrwydd artiffisial, ni fyddwn yn gallu ystyried y cais, yn anffodus.

Bydd yr hysbyseb hon yn cau am hanner nos ar y dyddiad cau a nodir uchod. Rydyn ni'n eich annog i gyflwyno eich cais cyn gynted a phosibl.

Cofiwch ein bod yn cadw'r hawl i gau'r swydd wag hon yn gynnar os bydd digon o geisiadau wedi dod i law.

Job Types: Full-time, Fixed term contract, Graduate
Contract length: 22 months

Pay: 27,000.00-28,000.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount Free flu jabs Free or subsidised travel Health & wellbeing programme Sick pay Store discount
Work Location: In person

Reference ID: REC01483
Expected start date: 01/09/2026