Job Description

General Info

Location:

Primarily remote (UK-based) with access to our Central or Greater London office spaces

Working Days & Hours Days:

Tuesday-Saturday | Hours:10:00 - 18:00

Reports to:

Co-Founder
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Salary & Benefits

Base Salary:

25,000 - 28,000 per annum

Quarterly Performance Bonuses

Flexible, Remote-First Working Culture

Structured Career Development Plan

Ongoing Training, Coaching, and Mentorship

Join a High-Growth SaaS Start-Up

in the beauty, wellness, and barber space at an exciting stage

Commission - Earn for all new sales

About THAT TIME

THAT TIME is one of the UK's fastest-growing SaaS booking platforms for salons, barbers, and aesthetic clinics We help thousands of professionals manage appointments, clients, and payments -- all commission-free

We're growing fast and expanding internationally, and we're looking for an

Operations Specialist

who can wear multiple hats -- customer care, onboarding, and admin -- to help us deliver world-class service while keeping our operations sharp and scalable.

If you're the kind of person who spots issues before they explode, loves solving problems, and thrives in a fast-moving startup, keep reading

Why Join THAT TIME

Join a high-growth startup transforming the beauty and wellness industry

Work directly with the founders -- get visibility, autonomy, and impact

Rapid growth and progression opportunities for top performers

Fun, driven, no-BS culture -- we move fast, own our outcomes, and celebrate wins & learn from our losses

What You'll Do

Customer Care & Success

Be the first point of contact for salon owners and partners via WhatsApp, chat, and email

Handle support queries with speed, empathy, and precision

Build and maintain canned replies, help guides, and templates to scale support

Track key metrics like response times, satisfaction scores, and churn indicators

Identify trends in feedback and share actionable insights with the product and sales teams

Onboarding & Sales Support

Manage post-sale onboarding from signup to "fully live"

Ensure every new account is correctly set up -- services, staff, booking links, and payments

Liaise with sales to follow up on new clients and re-engage drop-offs

Deliver training calls and Loom tutorials to help salon owners master the platform

Build and refine onboarding processes for faster, smoother activations

Maintain accurate onboarding reports and highlight improvement areas

Founder & Operations Support

Support the founders with scheduling, event coordination, and day-to-day admin

Assist with special projects, launches, and operational follow-ups

Be the "glue" across teams -- ensuring nothing slips through the cracks

You'll Also Get Involved In

Documenting internal processes and workflows

Pulling key metrics and building weekly reports across support, onboarding, and usage

QA testing new platform features before launch

Supporting events, salon meetups, and community engagement

No two days will look the same -- one day you'll be solving a client issue, the next you'll be testing a new feature or coordinating an event launch

What You Bring

2-4 years of experience in operations, customer success, or admin (preferably in SaaS or startups)

Exceptional communication and organizational skills

Tech-savvy and comfortable learning new tools fast (Freshdesk, Trello, Calendly, Zoom, etc)

A proactive, ownership mindset -- you see what needs doing and make it happen

Strong attention to detail and an ability to stay calm under pressure

A balance of professionalism and hustle -- polished when needed, scrappy when it counts

Job Type: Full-time

Pay: 24,420.00-28,000.00 per year

Benefits:

Casual dress Company pension Flexitime Work from home
Work Location: Hybrid remote in Edgware