Job Description

Customer Service & Operations Support Officer - Waste & Recycling

Location:

Turners Hill, West Sussex RH10 4PZ

Salary:

30,000 per annum (12.82 per hour)

Hours:

Monday to Friday:

08:00 - 17:00

Saturday rota:

1 in 4

, 06:45 - 12:00

About the Role:

We are a busy skip hire, trade waste and waste transfer station business looking for a Customer Service & Operations Support Officer to join our office team.

This is a front-line, phone-led role where you will be the first point of contact for customers booking skips, arranging trade waste services and enquiring about our transfer station. You will take ownership of customer enquiries from first contact through to resolution, working closely with drivers, site staff and the transport team.

This role suits someone who enjoys customer contact, can think on their feet, and is comfortable working in a fast-paced operational environment.

What You will Be Doing:

Handling incoming telephone calls and customer enquiries Taking and processing skip hire and trade waste bookings accurately Advising customers on services, access requirements and basic pricing Liaising with drivers and site staff to resolve issues in real time Supporting weighbridge and office administration, including waste documentation Maintaining accurate customer records and paperwork Remaining calm, professional and organised during busy periods

What We are Looking For:

Essential

Previous customer service experience (telephone-based or customer-facing) Confident and professional telephone manner Ability to prioritise tasks and manage pressure Good attention to detail and accuracy Comfortable working in an operational environment

Desirable

Experience in waste, logistics, transport or construction sectors Office or administrative experience Familiarity with weighbridge operations or waste documentation (training provided)

This Role Is For You If You...

Enjoy speaking to customers and solving problems Can take ownership rather than pass issues on Stay calm when phones are busy and priorities change Like being part of a practical, hands-on team

This Role Is Not For You If You...

Are looking for a quiet admin-only role Dislike phone-based customer contact Prefer rigid routines with little decision-making

What We Offer:

30,000 per annum (12.82 per hour) Stable, full-time role in an established business Structured training on systems and processes Supportive team environment Limited Saturday working (1 in 4, mornings only)

How to Apply:

Apply via Indeed with your CV. Shortlisted candidates will be contacted for interview.

Job Types: Full-time, Permanent

Pay: 30,000.00 per year

Benefits:

Casual dress Company pension Free parking On-site parking
Work Location: In person