Customer Optimisation Co-ordinator Job in Neal's Yard Remedies

Customer Optimisation Co Ordinator

Gillingham, ENG, GB, United Kingdom

https://www.mncjobs.co.uk/company/neals-yard-remedies

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Job Description

Are you ready to supercharge the customer experience and make a real difference?

Customer-focused, analytical, and tech-savvy? You'll thrive on solving problems, building relationships, and ensuring everything runs seamlessly, playing a pivotal role in guaranteeing product availability across all channels - ensuring customers get what they need, when they need it.

You'll be at the heart of our order management process, working closely with Commercial, Supply Chain, and Warehouse teams to deliver a flawless customer experience. Your mission is to maximise orders, safeguard revenue, and keep everything moving at speed to market.

You'll be a natural at processing customer orders accurately across multiple platforms, monitoring performance vs. forecast, and ensuring timely dispatch.

What you'll have:

Customer-focused mindset with a passion for delivering exceptional service

Excel expert with strong analytical skills and ability to create insightful reports

Tech-savvy, confident with ERP/order management systems (NetSuite experience a plus)

Know your numbers, analyse data, and forecast demand effectively

Curious nature with a drive to challenge the norm, think outside the box, and find solutions

Proven experience in manufacturing, distribution, or commercial environments, with strong understanding of order fulfilment

Excellent relationship-building skills and ability to collaborate cross-functionally

Highly organised, accurate, and able to work at pace to meet deadlines

What you'll get:

Generous employee discount

Casual dress

Company pension

Subsidised Canteen

Free on-site parking

Long service benefits

Paid community days

25 days annual leave plus Bank Holidays (Full Year)

Employee Assistance Programme

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