Job Description

Why Join VetUK?

As part of VetPartners Limited, VetUK is one of the UK's leading online veterinary retailers, supplying thousands of essential pet health products to customers nationwide.


Our Prescription-only Medicines (Veterinary) Administrator, at VetUK, will play a crucial role in ensuring the accurate and efficient processing of veterinary prescription-only medicines orders from our ecommerce site.


You will be working alongside a team of prescription specialists and maintain compliance with regulatory standards, and efficient management of administrative tasks.

Responsibilities:

Oversee the processing of customer orders involving prescription medicines, ensuring timely and accurate fulfilment. Maintain accurate customer records and complete data-entry tasks promptly and confidentially. Handle customer enquiries and provide information on prescription medicines via email and phone. Communicate effectively with veterinary surgeries regarding prescriptions and orders. Ensure all dispensing activities comply with relevant legislation, company policies, and industry guidelines. Collaborate with customer services and other internal teams to ensure seamless service and up-to-date information sharing. Participate in ongoing training programs to deepen your product knowledge and service skills. Uphold VetUK's positive brand image throughout your working interactions. Assist other departments with overflow or special projects as required.

Knowledge, Skills and Experience

High level of accuracy and attention to detail in administrative tasks. Excellent written and verbal communication skills with a friendly, professional manner. Ability to communicate effectively with team members, customers, and external stakeholders. Comfortable using basic office software and ecommerce systems; full training on our platforms provided. Strong organizational and time management skills, with the ability to prioritize tasks and manage workload effectively. RAMA/SQP qualification or willingness to work toward it (training and study support offered).

Desirable Qualifications

Background in veterinary care, animal health, or pharmaceutical sales. Familiarity with industry regulations and best practices for veterinary products. Basic proficiency in Microsoft Office Suite.


Ready to join VetUK and turn your administration expertise into a specialist role on our busy website? Apply now and let's grow together!