Job Description

DESCRIPTION

We are looking for a talented Customer Order Management Specialist to join our European Aftermarket team, specialising in Supply Chain Planning for our Cummins Drivetrain & Braking Systems in Redditch, United Kingdom.


In this role, you will make an impact in the following ways:


Driving seamless end?to?end order execution by managing the full order life cycle to ensure accurate, timely fulfilment for assigned customer accounts. Serving as a trusted single point of contact for customers, resolving order processing, scheduling, and shipping queries with clarity and confidence. Providing consultative guidance on lead times, availability, policies, and minor technical questions to help customers make informed decisions. Managing escalations to closure by taking ownership of issues, coordinating with internal teams, and ensuring a positive customer experience. Demonstrating exceptional customer support through empathy, professionalism, and proactive communication at every stage of the order life cycle. Collaborating cross?functionally with production, planning, materials, sales, warehouse, and logistics teams to maintain accurate order flow and support financial targets. Enhancing departmental processes by documenting best practices, improving communication standards, and contributing to a more proactive, customer?centric operation. Supporting continuous improvement initiatives by identifying opportunities, participating in projects, and contributing insights that elevate service quality.

RESPONSIBILITIES

To be successful in this role, you will need the following:


Strong communication skills to deliver clear, audience?appropriate information across multiple channels. Customer?centric mindset with the ability to build relationships, understand needs, and provide solutions that enhance satisfaction. Ability to manage complexity by navigating high?volume information, resolving contradictions, and making sound decisions under pressure. Commitment to self?development through continuous learning, feedback, and skill?building to stay effective and adaptable.

QUALIFICATIONS

Education/Experience:


College, university, or equivalent degree required. 0-2 years in customer order management, customer-facing roles, supply chain/logistics, or international trade preferred.
This position may require licensing for compliance with export controls or sanctions regulations.

Job

Supply Chain Planning

Organization

Cummins Inc.

Role Category

On-site with Flexibility

Job Type

Exempt - Experienced

ReqID

2423746

Relocation Package

No

100% On-Site

No