Job Description

Reference: BC4572
We're now recruiting for a fascinating global company who provide a very diverse range of technology/services to a number of industries and they're now looking for a new Italian speaking Customer Orders Coordinator to join their team.
This company are renowned in their industry for the work they do and the intriguing and sometimes life changing services they provide.
Within this role, you would be heavily involved in everything administrative in relation to customer orders, working closely with the order management system and helping customers/accounts move through the order process, providing the best level of customer service along the way.
Ideally we are looking for someone that has some experience of order processing/order management and any exposure to working on an ERP system like Oracle, SAP or similar would be a huge bonus.
Essential to this role is the fact that you will have excellent Italian language skills and must know how to speak/write in the language.
This is actually a fully-remote role, however the company themselves have an office based in Hemel Hempstead - You will ideally need to be able to get to Hemel Hempstead for a days induction and training.
If you prefer to work in an office though, this company do have a handful of employees (within this team) that optionally book themselves in to work in the offices 2/3 days a week - Fully optional though, you can work remotely as much as you like.
This role will be paying a salary up to 28,500 plus annual bonus, this is very much a permanent and full-time role, 8.30am to 5pm and Monday to Friday.
Other than the salary and annual bonus, this company also offer private healthcare (with option to add family members), enhanced pension, life insurance, eye tests, employee benefit platforms and more!
Duties:

• Order entry using an ERP system
• Reviewing customer orders to ensure discounts and non-standard terms/agreements are being approved and checked carefully
• Fully support and process of all sales orders for this department relating to your area/accounts
• Following up with orders to ensure they are being dispatched on time
• Resolving delivery queries that may come up - Managing shipments/deliveries etc.
• Monitoring a shared email inbox with your team ensuring all queries are responded to and actioned

Candidate requirements:

• Must be an Italian speaker.
• Experience using any order management system, SAP, Oracle or so on would be useful.
• Customer Service/Order Processing/Sales Admin experience to some degree is essential.
• An understanding of processes such as purchase orders, credits, invoicing etc, would be very useful.
• Excel skills and previous usage is highly desired.
• Customer focused and a great attitude.
• Experience of working in a fast-paced environment.
• Ability to multi-task and prioritise.
• Excellent communication skills.
• Ability to work under pressure.

We are actively recruiting for this role and looking to book interviews asap, so apply now!
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.