Job Description

SalaryLocation

The Vacancy

Job Title:

Customer Outcomes Coordinator

Contract Type:

Permanent, Fulltime

Location:

Bradford, Chatham or Petersfield

Working Pattern:

Hybrid--typically a couple of days a week in the office. Part-time or flexible arrangements are considered to support work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.

What We Offer:

Holidays:

25 days holiday up to 30 days (depending on service)

Pension:

We know it is important to save for the future, that is why we will contribute up to 10%

Maternity/Paternity:

We realise that family time is important, we offer enhanced maternity (after successful completion of probation) and 4 weeks paternity leave

Volunteering:

2 paid days to 'give back' to the charity of your choice

Development:

LinkedIn Learning for all

Finance:

Snoop Premium available to all colleagues

Medical:

Opportunity to opt in for Private Medical Insurance

Bonus:

Discretionary annual bonus

The Role:

You and Your Team:

As a Customer Outcomes Coordinator, you will play a crucial role in developing and championing the customer vision and strategy across VBG ensuring we transform into a truly customer centric business.


Success in this role requires a proactive and customer centric approach to collaborate effectively with internal teams across the Group to achieve shared goals and contribute to the long-term success of both customers and the organisation.

As a Customer Outcomes Coordinator, some of the key responsibilities are:

Customer Strategy: act as the customer representative on initiatives, projects and programmes to realise our customer and proposition strategy. Collaborate with cross-functional teams to design tailored solutions that address customer needs. Customer Experience: Work in partnership with key stakeholders across the organisation to understand, measure and implement improvements to all aspects of the customer experience throughout the customer lifecycle. Customer Forum: support the Head of Customer Outcomes to establish the Group-wide customer forum, including supporting the successful implementation of the Customer Forum operating rhythm to drive change that enhances our products and services and improve the customer experience. Vulnerable Customers: support the creation and execution of VBG's Vulnerable Customer and Persistent Debt strategies to ensure vulnerable customers and customers in Persistent Debt are treated fairly and appropriately and in line with our intent. You will be a true customer champion, driving change across VBG, being passionate about great customer experience, how to get others excited about it, and how to operationalise it at scale.

What We're Looking For:

Experience of implementing customer-led change across complex matrix-structured organisations. Sound judgement and ability to operate independently and objectively. Good commercial understanding and business acumen. Experienced in working in cross-functional teams to deliver transformation. Good communication skills, both written and oral, demonstrating clarity in thinking.


Offers are subject to satisfactory background checks, including credit, fraud, and employment references.

Who We Are:

At Vanquis, we have a simple purpose: to deliver caring banking so our customers can make the most of life's opportunities. Established in 1880, we're now a FTSE All Share company and leading specialist bank. We lend responsibly, providing tailored products and services to over 1.75 million UK customers.


We take care of our colleagues as well as our customers, working hard to create a rewarding and supportive work environment. That means competitive salaries, benefits, and a Group-wide recognition scheme. Everyone can enrol in our pension and after six months, you can join our 'Buy as You Earn' scheme.


We're about more than financial rewards though. We give everyone a voice in the business and room to be their authentic self. And we know you're here to build your career, so we help every colleague with training and development opportunities. Making sure there's always something new to learn.

Vanquis Bank is an Equal Opportunity Employer

Here at Vanquis Banking Group, we embrace everyone's unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age - your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it's our people that help us to fulfil the reason why we're here in the first place: to help put people on a path to a better everyday life.



If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available to help. You can contact us at careers@vanquis.com

The Company

At Vanquis, we've been empowering lives since 1880. As a FTSE All Share company and leading specialist bank, we lend responsibly to over 1.69 million UK customers.


We're just as committed to our colleagues as we are to our customers, offering competitive salaries, comprehensive benefits, and recognition schemes. With pension plans, our 'Buy as You Earn' scheme, and ongoing training opportunities, we create a supportive environment where you can grow and thrive.


Bring your authentic self, find your voice, and build your career with us--because at Vanquis, we believe in making the most of life's opportunities.

The Benefits

Competitive base salary and rewards

Private Medical Insurance

25 days holiday entitlement

one day accrued for each year of service (max 30 days)

Defined contribution pension scheme

Discretionary bonus scheme

Perks at Work

A perks platform of over 30,000 unique discounts

Volunteering

2 paid days to support a charity of your choice

Flexible, hybrid, & dynamic working policies

Personal & career development opportunities

Monthly and Quarterly Colleague Socials

Discounted gym membership

BUPA GP Service

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