Job Description

Job Title:

Customer Private Reserve- Support Assistant - 12 Month FTC

Reporting To:

Customer Private Reserve - Specialist

Location:

Basingstoke

Berry Bros. & Rudd is more than 300 years old, but we never stand still. As the world's best and most trusted fine wine and spirits merchant, we are committed to helping our customers drink better, now and in the future. A career at Berry Bros. & Rudd is a unique and rewarding experience, combining the rich background of centuries of history with a modern family-owned culture, built on ambitious plans and with people at its heart.

The job in a nutshell

In this role, you'll provide essential support to the UK Private Client teams with their Goods-in process and rent processes. Within the team, you'll ensure smooth running of all activities in the absence of CPR Support Team Leader and other members of the CPR team. This is a fast-paced administrative role that requires using your initiative, dexterity and excellent organisation and problem-solving skills.

Who you will work with

Internal:

UK Private Client teams Supply & Logistic teams International teams Finance Marketing team

External:

Customers Logistic Companies

What you will do

Be responsible for the end-to-end Customer Goods-in process from purchase order creation to deletion, other activities such as: Applying and cancelling admin charges Create new material codes based on existing variants or vintages Request new material codes if no existing data is available Maintaining the PO Amends spreadsheet for all reported discrepancies reported by the warehouse. This will involve reviewing photographs and working with the Quality and Authentication team before communicating these to the customer Rejecting and returning cases Looking up PRN's Use reports to prevent duplicate requests Helping resolve historical stock landing issues Assisting with rent code review and updates Be responsible for Customer Private Reserve queries, help with reconciliations and seek replacement stock if required Responsible for processing duty and VAT clearance orders Provide support across the Buying support team at peak times Ensure that all working practices comply with Health and Safety legislation.

What you will bring to the role

Your Skills, Knowledge and Behaviours

In Experience of using bespoke systems (currently AS400, RS6000, Cockpit & HMC/SAP) Previous working experience in a similar role Excellent attention to detail with a high level of accuracy Highly organised with the ability to prioritise accordingly Ability to build positive working relationships and develop trust with all stakeholders A pro-active and flexible approach Excellent problem-solving skills Highly IT competent, especially with Excel Ability to communicate effectively with all levels A basic to intermediate level of wine knowledge A passion for wine

Qualifications

WSET qualification - desirable.

We support our colleagues with a wide range of benefits:

you will start with 24 days' holiday, and 3 additional days over the Christmas period and 1 Personal Day, Private Medical cover & Health plan, Life Insurance, Pension, Employee Assistance Programme (EAP), generous Employee discount (up to 40% off products), and many more.

Closing Date:

29th October 2025

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Job Type: Temporary
Contract length: 12 months

Work Location: In person