Job Description

Company: CCL Design

Location: Glasgow

Vacancy: Customer Programme Coordinator

Contract type: Permanent

Hours of work: Monday to Friday - 37.5 hours per week

CCL Design Intelligent Decorative Technologies has manufacturing sites in Glasgow, Scotland, and Suzhou, China. Our Glasgow manufacturing site is in the north of the Greater Glasgow area.

Operating globally, our Glasgow team of designers, engineers and production staff, develop and manufacture highly complex decorative plastic components and assemblies for the automotive and consumer sectors.

We currently have a vacancy for a Customer Programme Coordinator join our Manufacturing team in our Glasgow factory.

The purpose of this position is to provide support for the external Sales team in RFQ preparation and response; liaison between Sales and Operations to ensure efficient new project hand-over.

Main responsibilities include:

Understand and comply with all relevant Company rules, agreements, policies, procedures and with all relevant legislative requirements and codes of practice

Liaise between Sales/Engineering/Purchasing functions in assessing cost of product manufacture

Support external sales team in all aspects of customer projects - pre-& post award

Present capacity and investment scenarios where necessary

Co-ordinate internal review and approval of costs prior to quotation

Progress and monitor the RFQ cycle

Co-ordinate customer specific requirements within the RFQ cycle to include commercial, logistic, quality and technical content from internal departments

Co-ordinate contract review with internal stakeholders & customer

Prepare and present summary reports for local KPI review

Prepare monthly status reports for senior management review

Where appropriate, facilitate customer support on key projects along with action plan to secure business nomination

Co-ordinate hand-over to Engineering & Operations team once successful on business nomination

Management of post award customer demand - liaising with production and customer to ensure mutual agreement on demand fluctuations

Communicate regularly and proactively with customers to develop relationships and maximize further business opportunities at all times

Qualifications and experience required:

Strong interpersonal skills

Excellent communication skills with the ability to communicate and present to both peers and management teams

Ability to build an excellent rapport with the individuals within a team and encourage cross-functional teamwork

Working knowledge of MS Word, Excel, Project is essential

Ability to understand technical drawings

Experience within polymer processing and/or decoration processes is preferred

Experience of Injection Mould process/tooling is advantageous

Working knowledge of quality systems is advantageous

Working knowledge of problem-solving techniques is advantageous

Can contribute to improvement culture

Displays self-development ambitions

Job Types: Full-time, Permanent

Benefits:

Company events Company pension Employee discount Health & wellbeing programme Life insurance On-site parking Profit sharing Store discount
Schedule:

8 hour shift Day shift Monday to Friday
Work Location: In person

Application deadline: 18/07/2025
Reference ID: CCL CPC