Job Description

Do You Love Camper Vans and People?

If you're bored of the same old office job or working from home alone, and want something more meaningful, where you can truly help customers and be part of their journey, this role is for you.

We're looking for an experienced, reliable, self-managed

Customer Project Co-ordinator

to join our Cricklade workshop.

Customhaus is a busy, family-run camper van conversion and bodyshop business. We create high-quality, bespoke camper van builds and have an in-house paint & bodyshop which caters for cars & vans.

Our customer experience is what sets us apart from the rest, our customers give us 5-star ratings and that's not just down to the quality of our builds.

We provide a friendly, honest service, and are clear about our values. So the right person will have a passion for delivering great service, and it's a bonus if that passion also extends to van life!

If this sounds like you, plus you're very organised, a good problem solver and cope well under pressure, we'd love to hear from you.

Role Overview

You'll be the first point of contact for customers, supporting their van build journey from enquiry to collection and beyond as many of our customers stay with us and become part of the local van community.

The role includes handling customer communications, invoicing, scheduling, basic project coordination and general office support. You'll also liaise with our workshop team to help keep build projects running smoothly and make sure customers get regular updates and photos.

No two days are the same. You'll problem-solve, coordinate, organise and keep everything flowing--making you an essential part of how we deliver our 5-star service.

Key Responsibilities

Handle customer enquiries via phone, email social media, and in person. Talk to customers about their conversion needs and assist with sending basic quotes. Coordinate customer drop-offs, collections and project updates. Create and maintain customer project folders and job cards. Produce accurate invoices and track payments. Keep the booking schedule on track, ensuring part get ordered on time and any issues are flagged to avoid build delays. If things don't go to plan, handle difficult conversations so that customers feel heard and prioritised. Update spreadsheets and systems, including HubDoc and Xero. Assist with ordering parts and managing supplier deliveries, inventory reviews & price checks. General office tasks: filing, reception, parts ordering, taking deliveries Light workshop support when required (e.g., van check-ins).

What We're Looking For

A confident communicator, whether that's in person, over the phone or in writing. A genuine passion for great service, and the ability to bring warmth, professionalism and care to every customer interaction. Ability to work collaboratively with the office, workshop teams and suppliers. Takes pride in doing things properly and to a high standard. A very organised person who can self-manage, make decisions and come up with solutions. Positive, reliable and willing to ask for help. Being proactive and the ability to problem solve is essential. Able to calmly manage multiple different tasks whilst under pressure, prioritising when needed and proactively handling any issues. Good standard of computer skills (Our main systems are Google Suite & Xero). Training would be provided for our other systems we use.
We are looking for someone with a good few years' experience in a customer service environment. Whilst we have taken on apprenticeships in the past, we're so busy we need someone who already has a high level of skills and can get up to speed with our business quickly. Experience in the automative world, and a passion for van life would be a bonus. We're in the countryside (which is great) but there's no public transport so a car is essential.

The pay range is an indication and would be dependent on skills and experience.

Location:

Cricklade (on-site - check our website for exact location - www.customhaus.uk)

What we Offer

20 days holiday (plus statutory bank holidays). Entitlement increases each year of service

Contributory Pension Scheme

Free parking

Access to (certain) trade discounts

Opportunity to attend camper van shows

Job Type: Full-time

Pay: From 25,500.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking Sick pay
Work Location: In person

Application deadline: 01/12/2025
Reference ID: Customer Service