Job Description

Customer Quotes Advisor (B2B Quotes Planning)

Manchester - Tyco Park |

Full-Time |

Hybrid Working (2 days/week after 6 months)

Usual Hours: 8:00

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17:00, Monday to Friday | Flexibility Required: Between 7:00

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19:00 Monday to Sunday

Are you a confident communicator with a strategic mindset and a passion for driving revenue? Join our Customer Contact team as a Customer Quotes Advisor and play a key role in converting service opportunities into confirmed appointments that fuel our business growth.

What we offer

Competitive Salary:

Reflecting your skills and experience

Generous Leave:

25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked

Holiday Purchase Scheme:

Buy up to 10 extra days--up to 35 days total leave

Comprehensive Benefits:

+ Pension plan (up to 7% employer match)
+ Life assurance
+ Employee assistance program
+ Referral scheme

Exclusive Discounts:

High street brands, cycle-to-work scheme, and Johnson Controls product discounts

Career Development:

Extensive growth and advancement opportunities

Free Onsite Parking:

Hassle-free commuting

Dress Down Fridays:

Casual attire to wrap up the week

What You Will Do

Manage and update the Service Quote CRM to meet key performance targets Drive revenue by booking customer appointments and scheduling engineers Collaborate with field teams to ensure timely completion of paid works Use data insights to identify gaps, prioritise workloads, and unlock new revenue opportunities

What We Look For

Strong time management and organisational skills Confidence in customer relationship management and strategic planning Ability to thrive in a fast-paced, target-driven environment Experience in conflict resolution and rapport building Sales or planning experience, ideally in field-based operations (desirable)

You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work--this could be just the opportunity for you.


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