Job Description

Job Title:

Part-Time Customer Relationship Advisor & Personal Assistant

Location:

The Zone, Callington

Hours:

Part-Time (Ideally Wednesday to Friday, 10am-6pm; flexible start & finish times for school pick-up/personal commitments)

Pay:

13.50 per hour

(paid breaks included)

About The Zone Callington

The Zone is built for purpose independent gym, with a vibrant, community-focused gym and fitness space in Callington. We pride ourselves on offering a friendly, supportive environment that empowers people of all ages and fitness levels to achieve their goals with a supportive community behind them.

Here at The Zone, we are a family-run business, so we understand the importance of flexibility.

While this role is ideally suited to someone available

Wednesday to Friday, 10am-6pm

, we are happy to offer some flexibility around working hours to support school pick-up times and personal life. That said,

availability between 10am-6pm is preferred

for in-house support and member interaction.

Role Overview

We are seeking a proactive and personable

Customer Relationship Advisor & Personal Assistant

to support our team in delivering an exceptional member experience while also providing administrative and operational support to the management team. This dual role is ideal for someone who is professional, highly organised, and driven to build strong customer relationships and contribute to the smooth running of daily operations.

Key Responsibilities

Customer Relationship Advisor

Welcome and assist members and visitors with warmth and professionalism Manage membership sign-ups, renewals, and account queries Handle incoming inquiries via phone, email, and social media Foster positive member relationships to support engagement and retention Support marketing efforts, including promotions, outreach, and social media posts Gather feedback and contribute to service improvements

Personal Assistant & In-House Support

Provide personal assistance to management, including diary management and scheduling Organise internal events, staff meetings, and promotional activities Maintain accurate records and assist with general administrative duties Use laptops and online systems to support day-to-day operations Deliver reliable in-house support to help keep the gym running smoothly Follow daily diary tasks

Essential Skills & Experience

Proven experience in customer relationship management and business development Experience organising events and coordinating multiple tasks Strong working knowledge of laptops, email, spreadsheets, and online systems Excellent verbal and written communication skills Ability to create and maintain a professional working atmosphere Self-motivated, dependable, and committed to delivering high-quality service Availability during weekdays (Wednesday-Friday preferred;

no weekend work required

)
If you're interested in applying, please submit your CV and a cover letter via Indeed, explaining why you'd like to work at The Zone Callington and why you believe you're a great fit for this role.

Job Types: Part-time, Permanent

Pay: From 13.50 per hour

Expected hours: 24 per week

Benefits:

Additional leave Company pension Flexitime Free fitness classes Free parking Gym membership On-site parking
Work Location: In person

Application deadline: 29/08/2025