Job Description

Customer Relationship Lead - Data Services

Location: London (open to internal applicants from Milton Keynes)

As the UK's favourite property platform, Rightmove aims to give everyone the belief that they can make their move. To help us achieve this, we're looking for a

Customer Relationship Lead

to join our

Data Services

team.

The Role

The Rightmove Data Services team is experiencing an exciting period of growth, and we are looking for an enthusiastic and passionate individual to help us deliver high-quality service to our diverse client base. Working closely with the

Operations Manager

, as well as colleagues in

Sales, Product Development, and Data Insights

, you will be at the heart of ensuring a seamless customer experience.



You will play a key role in troubleshooting customer issues, identifying ways to improve processes, and ensuring that our customer service remains

industry-leading

as our customer base continues to expand.

What you'll be doing

Deliver exceptional customer experiences, building strong, lasting relationships. Become an expert in our processes and services to resolve enquiries quickly and efficiently. Own customer issues from start to finish, ensuring timely updates and solutions. Manage onboarding, ongoing engagement, and deliver training via phone, email, or video. Keep customer records accurate and collaborate with teams across Sales, Marketing, Customer Experience, Finance, and Product. Spot opportunities to improve the customer journey, streamline processes, and boost efficiency. Lead strategic projects and support the Sales team with lead coordination when needed.

Who you are

A

confident and engaging

communicator with strong written and verbal skills. Proficient in

Excel

. Able to communicate

complex information

clearly and succinctly. A

creative problem-solver

who thinks outside the box. Analytical with

strong attention to detail

and organisational skills. Able to use

data-driven insights

to inform decisions. A

great listener

with strong questioning skills to understand customer needs. A

self-starter

who thrives on driving process improvements. Emotionally intelligent and able to

stay composed under pressure

. Adept at working with

multiple stakeholders

across different teams.

It would be great if you also have:

An

interest in product development

and the ability to discuss technical requirements. Experience in a

sales-led environment

. Familiarity with

CRMs

(e.g., Salesforce, SugarCRM) and some

SQL knowledge

. A

proactive mindset

, willing to challenge ideas and suggest solutions.

What's in it for you

People are the foundation of Rightmove - we'll help you build a career on it.

Competitive compensation package

.

Cash plan

for dental, optical, and physio treatments.

Private Medical Insurance, Pension, Life Insurance, and Employee Assistance Plan

.

27 days holiday

plus two paid volunteering days a year.

Hybrid working

with two days in the office.

Travel Loan, Bike to Work scheme, and Rental Deposit Loan

. Charitable contributions through

Payroll Giving and donation matching

. Discounts on

travel, electronics, fashion, gym memberships, and more

.

Still not sure?

We want to create a

diverse, equitable, and inclusive

workplace. Even if you don't meet all the requirements, we'd still love to hear from you!

About Rightmove

Our vision is to

give everyone the belief they can make their move

. As the UK's largest property platform, we help millions of people plan their next move. Despite our growth, we've remained a

friendly and supportive

place to work.



Our culture is built around the

Rightmove How's

:

Be approachable

and appreciate what others do.

Make complex things simple

.

Build great teams

because Rightmove is people.

Drive improvement

- we can always be better.

Share early, honestly, and often

.

If all of this sounds like you, you may well be a Rightmover in the making!


As an Equal Opportunity Employer, Rightmove does not discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.