Job Description

The role

Are you ready for a challenge? We're looking for motivated, helpful individuals who are keen to deliver a positive customer experience every time! We're an accredited, award-winning contact centre with a fantastic reputation for friendly and helpful customer service.


You'll be call-handling and actioning digital contacts accurately, diagnosing and raising a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors). You'll need to be confident using your own initiative and have the ability to update systems and follow processes. Ideally, you'll have experience of working in a customer contact centre, but this is not essential as training will be provided.

What you'll need

Excellent communications skills, including actively listening, absorbing information, conveying information in plain English, both oral & written. Able to work quickly and efficiently navigate and manage a range of systems and applications. Personal resilience and able to deal positively with challenging customers. You'll be organised with good attention to detail. A positive 'can-do' attitude. Experience in working in repairs & maintenance environment (desirable).

In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.

Advert closing date: 4th November 2025

Please note, we reserve the right to close the advert early if we receive a high volume of applications.

Applying for roles with us

About us

At Southern Housing, our residents are at the

heart

of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives.


A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What's in it for you

Pension

Life

assurance

Healthcare cash plan

Eyecare & dental

Birthday

leave

Retailers discounts

Cycle

to work

Buy & sell

annual leave

Season ticket loan

In-house academy & career development

Flexible working

Inclusion & Diversity

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual.


We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.