Job Description

At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels . From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but donxe2x80x99t worry you will be trained up on this.It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.We need a Customer Representative for our branch in St Ives (Cambs). This branch is a multiskilled location and closed to the public every Thursday. On these closure days you will be primarily supporting customer by taking calls on our savings line; however, banking support will also be required. Providing the same level of exceptional service to our customers with their everyday banking & savings enquiries but over the phone.This role is a permanent position working part time, 21 hours per week, Monday to Saturday. Working every Friday is part of the contracted 21 hours.More rewarding. From 1 July 2025, salaries for this role will increase to xc2xa325250If this role is advertised as part time the salary will be pro rata.Youxe2x80x99ll need to be within a 45 minute commute of the branch youxe2x80x99re applying to work in, and herexe2x80x99s the good news. Whilst major banks continue to close branches, wexe2x80x99re keeping ours open. Nationwidexe2x80x99s commitment to the High Street means we now have the UKxe2x80x99s largest network, with over 600 branches. So if the location youxe2x80x99re considering is outside the 45 minutes then please check our that are closer to you.Your training will be based virtually in branch.Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.What youxe2x80x99ll be doingWhat is important is to know every branch is different, and we are all in this together working to have the best version of our branches!What canxe2x80x99t a Customer Representative do! This is the great part about this role, itxe2x80x99s so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. A large part of the role will be dealing with customer queries through our various channels including online and via the phone. Working in this branch 1/2 days of your role will include taking customer calls only.We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.On your multiskilled days you will :

• Build meaningful relationships with customers via their preferred channel of choice.
• Navigate the world of banking and savings, providing expert guidance and support to customers over the phone
• Solve customer queries and turn challenges into opportunities to deliver customer satisfaction in every call
• Thrive in a fast-paced environment where your decisions can make a real difference in peoplexe2x80x99s lives.
• Experience the exhilaration of working in a sector thatxe2x80x99s constantly evolving, with new technologies and trends to conquer, allowing you to stay ahead of the curve by mastering the latest product and process regulations.
• Embrace the challenge of meeting our goals, with the satisfaction of knowing you're helping to shape the future of Multiskilled Banking.

About youWexe2x80x99re not just looking for your experience and skills. Wexe2x80x99re also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people and we want our employees to be just as diverse.Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someonexe2x80x99s life for the better. Youxe2x80x99ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customerxe2x80x99s needs. You need to be comfortable using digital tools and applications.We are the front line in protecting our customers, building our societyOur customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customersxe2x80x99 shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think xe2x80x93 wexe2x80x99re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We donxe2x80x99t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.The extras youxe2x80x99ll getThere are all sorts of employee benefits available at Nationwide, including:

• A personal pension xe2x80x93 if you put in 7% of your salary, wexe2x80x99ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• 25 days holiday, pro rata
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career.
• Wellhub - Access to a range of free and paid options for health and wellness

Banking xe2x80x93 but fairer, more rewarding, and for the good of societyWe forge our own path at Nationwide.As a mutual, wexe2x80x99re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We donxe2x80x99t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.If youxe2x80x99re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, youxe2x80x99re one of us.At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.What to do nextIf this role is for you, please click the xe2x80x98Apply Nowxe2x80x99 button. Youxe2x80x99ll need to attach your up-to-date CV and answer a few quick questions for us.Once wexe2x80x99ve received your application successfully, we will invite you to the first stage; our online assessments!Within a few hours youxe2x80x99ll receive a link to your unique candidate hub xe2x80x93 here wexe2x80x99ll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments xe2x80x93 all focussed around whatxe2x80x99s important to us in a member facing role at Nationwide.In your candidate hub youxe2x80x99ll also be able to get hints and tips and watch videoxe2x80x99s from our colleaguexe2x80x99s giving you a really good idea of what itxe2x80x99s like to work here at Nationwide.We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Nationwide