Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Response Advisor to join our team. In this role, you will provide advice to our customers at all stages of their personal injury claim, with excellent support through each step of the claims process.

You will be responsible for understanding client needs, offering tailored solutions, and ensuring a positive experience.

The ideal candidate will possess strong communication skills and have a knack for upselling products and services.

Responsibilities

Engage with clients to understand their needs and provide appropriate advice and solutions Provide an excellent level of customer care, ensuring that the right customer and business outcome is optimised and achieved Obtain all relevant information from new clients ensuring these are detailed correctly. Accurately assess claims for both liability and injury and prepare for submission.

Qualifications - Essential

Proven experience in a customer service or advisory role Strong communication skills Proficiency in data entry with attention to detail. Excellent phone etiquette and interpersonal skills. A positive attitude with the ability to work well within a team environment.

Qualifications - Desirable

Experience of working in a contact centre environment Experience of Insurance and/or Personal Injury working environment Ability to analyse information effectively and provide insightful recommendations.
If you are passionate about providing outstanding client service and have the skills we are looking for, we encourage you to apply for this exciting opportunity as a Customer Response Advisor.

What's in it for you

Salary of 22,932 - we are proud to be a Real Living Wage employer. An annual discretionary bonus scheme. Hybrid working, offering our colleagues flexibility to work where they can provide the best support to our customers and colleagues alike. 25 days holiday, which can increase up to 30 days in line with service. "Time for Me" days which gives you the opportunity to take up to 12 additional days per year through condensed working. Working in a platinum-accredited Investors in People organisation that's committed to your development. For more details on these and other benefits, check out our website.

Equal Opportunities

Minster Law is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone.

We're an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status.

You can read more about our commitment to equality and diversity on the Minster Law website.

Job Types: Full-time, Permanent

Pay: 22,932.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Paid volunteer time Referral programme Sabbatical Sick pay Work from home
Schedule:

Monday to Friday Weekend availability
Ability to commute/relocate:

Wakefield WF2 7UA: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Wakefield WF2 7UA