Job Description

Do you want to be part of a force for good, helping to make life better for customers & society in the moments that matter?

At Hodge, we put people at the heart of our business and that means our customers, colleagues and communities. Hodge is a Welsh financial service provider that focus on real estate finance, and specialist residential mortgage markets.

This role focuses on creating, managing and maintaining relationships with intermediaries, in order to proactively promote the retention options available to Hodge's existing customers. Ensure a professional, effective service is provided at all times and compliance and regulatory requirements are satisfactorily met.

Essential Experience:

Substantial experience in a similar role within financial services Good knowledge of mortgage market and the regulatory environment Previous experience with Intermediary Market CeMAP/CeRER qualified (or equivalent)

Key Responsibilities will include:

Monitoring our retention and redemption rates. Providing exceptional customer service that leads to customer loyalty and referrals. Action rate switch from end to end, and prepare an offer & KFI/ESIS. Recognise, recommend and where appropriate implement improvements to retention process and procedures, to ensure retention targets and business competitiveness are maintained. Manage and map the customer journey to deliver growth and retention of customers. Proactively make warm calls on the telephone with an existing adviser to promote existing customer rate switches. Maintaining a high level of finance product knowledge. Continually track and analyse key indicators of customer satisfaction to improve services throughout the customer lifecycle. Ensure that all systems-based records are correctly maintained and management information in produced in a timely manner. Continue to develop self and role by studying relevant training materials and product information. Ensure that all systems-based records are correctly maintained and management information in produced in a timely manner.
Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.

Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognises the value a diverse workforce brings to an organisation.

ESG and sustainability are at the heart of everything we do and serves as a reminder of the responsibility we have to our stakeholders, customers, colleagues and the communities we operate in to use our position wisely. We're currently exploring different certifications available and have done an initial review of how we think we'd fare, as we see this as a real opportunity for Hodge given our social purpose.

Apply today to become part of Hodge's mission to make life better for customers and society in the moments that matter.

Job Types: Full-time, Permanent

Pay: 29,201.00 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free flu jabs Gym membership Health & wellbeing programme Paid volunteer time Private medical insurance Referral programme Sick pay
Work Location: Hybrid remote in Cardiff CF10 1FS