Job Description

Job Introduction

About us

Do you aspire to work in a welcoming, innovative, forward-thinking, inclusive and supportive organisation where you can also learn and develop? YPO might be the perfect fit for you!


With 50 years of experience, YPO has been dedicated to supporting the public sector. Our journey began five decades ago when 13 local authorities united to streamline their purchasing needs and enhance efficiency, forming the organisation we know today.


As a 100% publicly owned entity by our 13 member authorities, we ensure that our profits are reinvested into our public sector customers, offering even greater value for money. Discover more about our company and culture at Start a career at YPO | YPO.


YPO is committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give their best.

If this position is advertised as a full-time role (37 hours per week), YPO is pleased to consider requests for flexible working arrangements, including part-time hours and job-sharing opportunities. We are committed to supporting work-life balance and encourage candidates to discuss their preferred working patterns with us.

About the Role

We are seeking to appoint to the role of

Customer Rewards Programme Manager

Help us transform customer relationships into lasting partnerships. As our new

Customer Rewards Programme Manager

, you'll lead the design and delivery of innovative loyalty programs that meet customer needs, evolve engagement, and drive sustainable sales growth.


This role will also be responsible for sourcing and developing a digital platform to support and manage the loyalty & reward programs.


Reporting directly to the Pricing Manager, this strategic role puts you at the heart of customer experience and commercial performance. You'll be responsible for:

Designing and rolling out customer rewards programmes that enhance retention and encourage repeat business Leveraging data insights to continuously evolve and personalise loyalty offerings Developing KPIs and performance tracking to measure programme success and ROI Collaborating across departments--Commercial, Sales, Marketing, and IT--to deliver a seamless and engaging customer experience Leading campaigns and communications to promote customer loyalty initiatives

About You

As YPO continues to expand, we are seeking a driven and enthusiastic individual to join our team. Drawing from the skills and experience section of the , we seek someone who has:

Relevant degree with professional qualifications or demonstrable experience.

Strong understanding of marketing incentives in a multi-channel environment and of customer behaviours and needs.

Strong ability to communicate effectively to a wide range of audiences.

Strategic thinking and the ability to work collaboratively.

Proficient in Microsoft Office applications, with expertise in data analysis and presentation design.

Experience in researching and implementing digital platforms tools.

Experience in creating and executing product marketing campaigns and developing end-to-end marketing processes.

For a detailed description of the role and required skills, please refer to the job description attached below.

What's in it for you?

We are proud to offer a fantastic range of benefits, including:

Generous annual leave, from 24 days a year, plus 8 days statutory bank holidays and 3 discretionary closedown days at Christmas Local Government Pension through West Yorkshire Pension Fund A comprehensive health and wellbeing package Flexi scheme and flexible working options available (please discuss your preferred working requirements with the manager at interview) Family friendly policies Cycle to Work scheme Subsidised canteen Free parking available There is also a pay award pending subject to national negotiations

To have a confidential and informal discussion about this role, or for any additional support, please contact Matthew Hirstat matthew.hirst@ypo.co.uk


Interviews are scheduled to take place the week commencing 4th August 2025,in-person at our office in Wakefield.