Job Description

Customer Sales Administrator - Mark Bates Ltd

Reporting to the Administration Manager and Head of Mobility.

The role is within the Telesales call centre team which is focused on providing outbound contact with existing Mark Bates Ltd customers to renew existing policies and maximise sale of new business across the MBL product lines.

DUTIES & RESPONSIBILITIES

Make outbound calls and provide administration support to existing Mark Bates Ltd customers to renew existing policies and secure new sales across Mark Bates Ltd product line.

Ensure a thorough knowledge and continual awareness of all Mark Bates Ltd products in order to secure cross selling opportunities.

To answer incoming telephone calls and deal with general enquiries from customers and from the dealer network.

Processing of renewals, new applications and spreadsheets on a daily basis.

Meet performance targets and KPIs

Have awareness of compliance and refer matters to Underwriting where necessary, ensuring to refer any concerns to the Team Leader before action

Ensure the performance of your work maintains the policies and principles of the Financial Conduct Authority

Ensure the internal administration system is correctly loaded and updated to accurately reflect the customer's policy offering and the detail of any renewal or sale of products.

Ensure sales data and leads remain confidential in line with the Company's data protection policy

To gather marketing authority from existing customers and new customers so we can promote and develop new schemes.

Any other duties requested by the Administration Manager and Head of Mobility.

COMPETENCIES REQUIRED

A drive to achieve sales performance targets and maximise sales opportunities

Strong communication skills with good literacy, numeracy and IT competency;

Professional, reliable and dynamic work ethic;

Exceptional customer service skills and ability to use customer contact to maximise sales opportunity

Able to calmly and confidently handle difficult situations when they arise;

Able to work flexibly within a team environment and support colleagues where necessary

Job Type: Full-time

Pay: From 24,000.00 per year

Additional pay:

Bonus scheme
Benefits:

On-site parking
Schedule:

Monday to Friday
Work Location: In person