Job Description

About JDM Food Group

Founded in 1999 and rooted in Lincolnshire, JDM Food Group began by sourcing premium garlic and ginger--since then, we've evolved into Smart Flavourists, expertly transforming high-quality ingredients into innovative sauces, pastes, marinades, and more. With state-of-the-art facilities and an integrated supply chain spanning ingredient sourcing to packaging, we deliver exceptional flavour solutions across the UK and Europe. Driven by food safety, sustainability, and innovation, we're proud to create products that set the standard for quality and taste.

The Role

We are seeking a

Customer Sales Administrator

to support our planning and demand team to ensure excellent service delivery to our customers. In this

site-based role

, you will act as a key point of contact between the sales team, customers and other departments, helping to manage sales orders, process documentation and maintain strong client relationships.

This is a full-time (40 hours per week, Monday-Friday, 08:30-17:00) role reporting directly to the

Demand Manager

, in a fast-paced, hands-on environment where attention to detail and clear communication are essential.

Key Responsibilities

Process customer orders and queries accurately and in a timely manner Handle customer inquiries via phone and email providing product and service information Coordinate with internal departments (e.g., logistics, finance, planning) to ensure smooth order fulfilment. Maintain and update customer records in the SAP system Resolve issues related to orders, deliveries, and billing efficiently and professionally Maintain a high standard of customer service and communication Identify opportunities to improve processes or enhance the customer experience Arrange and coordinate domestic and international shipments with couriers Prepare and manage export documentation (e.g., commercial invoices, packing lists, certificates of origin, customs declarations) Monitor and track shipments to ensure timely delivery and resolve transport issues as needed Liaise with logistics providers to obtain freight quotes and manage transport costs Maintain export records and documentation for audit and compliance purposes Identify opportunities to improve processes or enhance the customer experience

Skills & Attributes

Experience in a customer service, sales administration, or export/logistics role Strong communication and interpersonal skills, written and verbally. Excellent organisational skills, accuracy and attention to detail. Ability to prioritise and manage multiple tasks simultaneously. Professional, courteous, and customer-focused approach Proactive and self-motivated, with a problem-solving mindset Strong team player with the ability to work independently when required

Why Join Us?

At JDM Food Group, you'll be part of a supportive, forward-thinking business where people are at the heart of what we do. We offer a modern working environment, opportunities for growth and development, and the chance to make a real impact in a business that is constantly evolving.

Job Types: Full-time, Permanent

Pay: 28,000.00-29,000.00 per year

Benefits:

Casual dress Cycle to work scheme Employee discount Free parking Life insurance On-site parking Referral programme
Ability to commute/relocate:

Bicker PE20 3DJ: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Have you ever been convicted of a criminal offence? (You do not need to disclose any offence considered spent under the Rehabilitation of Offenders Act 1974.) If yes, please provide details.
Work authorisation:

United Kingdom (required)
Work Location: In person