Job Description

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference? We are looking for enthusiastic individuals to join us as

Customer Sales Advisors

, where you'll confidently and impartially sell a wide range of tickets and services while exceeding customer expectations.

About the Team?

Stroud is a beautiful and historic station, with strong ties to the local community. As part of our dedicated station team, you'll help to look after this landmark and play a key role in maintaining and nurturing our valued community links.

About the Role?

We're looking for someone who can confidently and impartially sell our full range of tickets and services, while always putting customer needs first. You'll provide friendly, accurate information and assistance, and ensure the station environment remains welcoming and well maintained.

Key Responsibilities?

Deliver excellent customer service at all times. Accurately and impartially sell the full range of tickets, products, and services in a professional and efficient manner. Maximise sales opportunities by using effective selling techniques and offering enhanced products. Carry out routine maintenance and cleaning of ticket machines and IT equipment. Complete accountancy and associated documentation accurately.

What We're Looking For?

A passion for delivering outstanding frontline customer service. The ability to understand and meet customer needs. A self-starter with a positive, can-do attitude. Confidence in decision-making and the ability to remain calm under pressure. The ability to follow strict procedures with accuracy and attention to detail.

Minimum Requirements?

Able to work both independently and as part of a team. Evidence of numerical ability. Strong verbal and written communication skills. Live within 1 hour's travel of Stroud Station.

Working Pattern?

Part time:

27.5 hours per week.

Additional Information?

Please note: this role involves lone working.



Interviews for shortlisted candidates are tentatively scheduled for the week commencing 20 October 2025.

About GWR?

At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales, and London. With some of the UK's newest trains and a commitment to exceptional service, we are transforming rail travel.



We believe rail is more than just transport - it's a relaxing, efficient, and enjoyable experience. That's why we're looking for people who will help us revalue rail and make every journey special.

Perks & Benefits?

Health & Wellbeing

: Health Cash Plan, health screenings, EAP, gym discounts.

Lifestyle

: Costco membership, bike scheme, retail discounts.

Financial

: Pension, share-saving schemes, payroll giving.

Travel

:

Free GWR Travel pass

. Discounted Friends and Family tickets, Eurostar, and European rail travel.

Our Commitment to Inclusion:

We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.



We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

Exceptional Individuals - Neurodiversity

Health Assured - Neurodiversity

GWR has achieved its highest customer satisfaction in over 20 years -- 92%, with record scores in comfort, service, and station experience. Join the team behind this success and help us raise the bar even higher!!

INGWR