Job Description

Care Home Based


Full time


We have an exciting new role for a Customer Relations Manager based at Brook Court care home in Kidderminster. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Brook Court through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.


Key Responsibilities:


Achieve targets for resident occupancy and average weekly fee. Promote the care home and drive enquiries through events, sponsorships, and PR. Communicate accurate information to prospective clients about our facilities, services, and prices. Monitor competitor landscape and identify market opportunities. Collaborate with the Home Manager and Head of Departments. Complete all required reports accurately and on time. Available for evening and weekend meetings and events as required.

What We're Looking For:


Consultative sales approach Self-motivated, flexible, and enthusiastic. Collaborative, sharing ideas and information. Highly organised, managing multiple priorities. Customer service oriented.

Why Join Care UK?


Dynamic, growing organisation dedicated to outstanding care. Supportive, inclusive team environment. Competitive salary and commission structure alongside a comprehensive benefits package. Make a meaningful impact on residents' lives.

We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you!


About Us:


Care UK is an award-winning private care company with over 165 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.

At Brook Court care home in Kidderminster we believe in helping residents to continue living an active, enjoyable life

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Our experienced team here in Kidderminster works together to provide a full range of quality care for older people, from residential and short-term respite care through to care for people living with Alzheimer's and other forms of dementia.

Independence is the key

Like all Care UK staff, our experienced and dedicated care teams at Brook Court take pride in delivering the very highest quality residential, dementia and nursing care. They get to know every resident - their likes, dislikes and life stories - and then create a personalised care plan that enables your loved one to maintain their independence and enjoy activities based on their lifelong hobbies and interests, or even to try something new.


The home itself has an impressive range of facilities, with a focus on providing residents with the luxurious lifestyle they deserve. On the ground floor you'll find an in-house cinema, hair salon and contemporary coffee shop, with freshly baked cakes available every day. It's a lovely setting to catch up with visitors, friends and loved ones, and there's always something going on.


Throughout the home there are lovely spaces, from airy lounges to quiet sitting areas, where residents can join in activities, talk or simply read or relax. Visitors are also welcome to use these spaces at any time of day too as we recognise that spending time with friends and family is critical to the wellbeing of our residents.