Job Description

Care Home Based


Full time


We have an exciting new role for a Customer Relations Manager based at Scarlet House care home in Stroud. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Scarlet House through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.


Key Responsibilities:


Achieve targets for resident occupancy and average weekly fee. Promote the care home and drive enquiries through events, sponsorships, and PR. Communicate accurate information to prospective clients about our facilities, services, and prices. Monitor competitor landscape and identify market opportunities. Collaborate with the Home Manager and Head of Departments. Complete all required reports accurately and on time. Available for evening and weekend meetings and events as required.

What We're Looking For:


Consultative sales approach Self-motivated, flexible, and enthusiastic. Collaborative, sharing ideas and information. Highly organised, managing multiple priorities. Customer service oriented.

Why Join Care UK?


Dynamic, growing organisation dedicated to outstanding care. Supportive, inclusive team environment. Competitive salary and commission structure alongside a comprehensive benefits package. Make a meaningful impact on residents' lives.

We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you!


About Us:


Care UK is an award-winning private care company with over 165 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.

Scarlet House care home in Stroud opened in September 2014 and delivers round-the-clock residential and nursing care for older people in beautiful surroundings.

Scarlet House is run by Care UK, and, as well as delivering residential and nursing care, the ultra-modern new care home provides short term respite care, specialist care for people living with Alzheimer's and other forms of dementia, plus the very best in palliative care and end of life care.


When your loved one joins us at our Stroud care home they will be able to continue to do all the things they've always done and enjoy a fun and comfortable lifestyle.


Everything in the home is focused on enabling them to get the most out of every day. The care home provides the ultimate in comfort and luxury, the food is delicious and nutritious, the activities are tailored to residents' interests, and our team is on hand to provide round-the-clock care.


The Scarlet House care home team get to know residents extremely well, including their physical needs, their likes and dislikes, hobbies, life stories and interests. Once we're confident we have all the information we need, we design a care plan that's entirely tailored to your loved one's unique needs.