Job Description

Job Overview

We are looking for a confident, friendly and adaptable person to join our Heating & Engineering team. Someone with an enthusiastic attitude and the ability to work under pressure. A willingness to learn is essential, along with a genuine focus for doing what's right for our customers & the business.

The key purpose of the role will be to support the department to ensure the smooth running of day to day office tasks, including, but not limited to:

Dealing with customer telephone enquiries promptly & professionally Scheduling routine maintenance with our customers, ensuring they are recorded in diary system and ensuring engineers diaries are managed efficiently & effectively Assessing engineer availability and arranging appointments for work out-with routine maintenance (breakdowns etc) Inputting accurate updates on maintenance records Monitoring the progress of open jobs and ensure they are dealt with within a reasonable timeframe Liaising with engineers Raising purchase orders for parts & booking deliveries into stock Creation of invoices Any other general admin duties deemed necessary
Key skills

Excellent time management skills and ability to multi-task, prioritise work and remain calm in difficult situations and during exceptional busy times. Good attention to detail and problem solving skills Good computer skills, including experience of working with MS Office packages Excellent written and verbal communication skills, including a good telephone manner Experience of working in an engineering environment would be advantageous.
The successful candidate will initially work on a temporary basis for the first 3 months, and providing standards are met this position will become permanent thereafter.

Job Type: Full-time

Benefits:

On-site parking
Work Location: In person