Job Description

Job Summary

We are seeking a confident, outgoing, and motivated Customer Sales & Support Advisor to join our team in Elland, West Yorkshire. This full-time, permanent role involves following up on customer quotes, contacting potential clients, maintaining regular communication with existing customers, and supporting business growth through proactive engagement.

Responsibilities

Follow up on customer quotes and enquiries Maintain regular communication with existing customers to strengthen relationships Engage with new clients to understand their needs and preferences, providing expert advice and recommendations. Identify opportunities to support business growth through proactive engagement, ensuring their expectations are met or exceeded. Collaborate with internal teams to deliver seamless service and resolve any client issues promptly. Assist in the development of marketing strategies aimed at enhancing client engagement and retention. Maintain accurate records of client interactions and transactions in the company database. Participate in training sessions and professional development opportunities to enhance your skills.

What we are looking for:

Proven experience in a customer relations role, preferably within a sales or advisory capacity. Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively. Strong interpersonal skills with a knack for building rapport with clients. Ability to work independently as well as part of a team, demonstrating initiative and problem-solving skills. Proficiency in using CRM software or similar systems is advantageous. A positive, can-do attitude towards learning new products and services is essential. If you are passionate about delivering exceptional service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity as a Customer Sales & Support Advisor.

What We Offer:

Hours: Monday to Friday, 9am-5 pm Probation: 6-month probationary period Annual Leave: 20 days per year plus statutory bank holidays, increasing by 1 day for each year of service (up to a maximum of 30 days) Potential bonus scheme in the future Friendly, supportive working environment Opportunities to grow and develop within the business
If you're enthusiastic, people-focused, and ready to take the next step in your career, we'd love to hear from you.

References will be required

Job Types: Full-time, Permanent

Pay: 26,500.00-28,500.00 per year

Benefits:

Company pension On-site parking
Education:

A-Level or equivalent (preferred)
Experience:

Customer relationship management: 1 year (preferred)
Language:

English (preferred)
Work Location: In person