Job Description

Bramblecrest Garden Furniture, a leading provider of high-quality outdoor furniture and accessories, is expanding its team and seeking versatile individuals who excel in customer service and sales support roles.

About Us:

With a reputation built on exceptional product quality and customer service, Bramblecrest has been a market leader in outdoor furniture and accessories for over 20 years. We take pride in our company values and expect all employees to live them:

- Doing the Right Thing the Right Way

- Reputation

- Being driven and Successful

- Teamwork

The Role:

Joining our team means you'll be at the forefront of delivering exceptional service to our customers. As a Customer Service Advisor, you'll handle inquiries, provide product information, and ensure customer satisfaction through various communication channels. Meanwhile, as a Sales Support Advisor, you'll engage with customers over the phone and online chat, providing expert advice on our product range and processing orders accurately.

Responsibilities:

- Handle incoming calls, emails, and webchats, providing accurate information and resolving queries efficiently

- Assist in dispatching customer orders using couriers and ecommerce platforms

- Manage online chat function and handle customer inquiries via telephone and email

- Learn and maintain in-depth knowledge of our product offering

- Advise customers on product options and assist in closing sales

- Provide excellent customer service and ensure high levels of satisfaction

- Assist in other areas of the business during off-peak periods

Requirements:

- Proven experience in customer service or sales/customer service roles

- Strong communication and interpersonal skills

- Basic computer skills for order processing

- Ability to multitask, prioritize, and manage time effectively

- Flexibility to work weekends and evenings during peak season

Hours:

Full-time (37.5hrs, Monday-Friday).

Join us at Bramblecrest and be part of a dynamic team committed to delivering excellence in both customer service and sales support. Apply now to embark on an exciting journey with us.

Job Types: Full-time, Permanent

Pay: 23,000.00-25,000.00 per year

Benefits:

Company pension Free parking On-site parking
Education:

GCSE or equivalent (preferred)
Experience:

customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person

Expected start date: 28/07/2025