Job Description

Sales Support Administrator

Location: Salford / Manchester

Type: Full-time, Permanent

Company: RICOMAN Lighting

About RICOMAN

RICOMAN is a UK-based commercial lighting manufacturer supplying creative, high-quality lighting solutions to workplaces, and commercial projects. We work closely with contractors, designers and consultants, providing both standard and bespoke lighting solutions.

Due to continued growth, we're looking for a Customer Sales Support Administrator to join our Sales Support team.

The Role

This is a key support role within our sales function, focused on ensuring quotes, orders and customer queries are handled accurately and efficiently. You'll work closely with our external sales team, lighting design, and production departments to make sure customers receive a smooth, professional service from enquiry through to delivery.

This role suits someone who is highly organised, detail-focused, and confident working with systems, numbers and multiple priorities.

Key Responsibilities

Preparing accurate quotations for customers based on specifications and sales input Processing customer orders onto the system accurately and promptly Checking pricing, discounts, part codes and product details before orders are confirmed Managing amendments to orders and communicating changes clearly Acting as a key point of contact for sales enquiries and follow-ups Supporting external sales staff with admin, pricing and product information Responding to customer queries by phone and email in a professional manner Liaising with production, warehouse and purchasing teams to confirm availability and lead times Highlighting potential issues early (stock, pricing, delivery dates) Supporting continuous improvement by flagging recurring issues or process gaps Following up on customer quotations

Skills & Experience

Previous experience in a sales support, sales admin or customer service role Strong attention to detail and accuracy Confident using computer systems and order processing software Good working knowledge of Excel Good written and verbal communication skills Ability to manage multiple tasks and deadlines Confidence working with pricing, discounts and product configurations Organised and methodical Calm under pressure Takes ownership

What We Offer

Supportive team environment Training on systems and products Opportunity to grow with the role as the company expands

25 days holiday per year

, plus

bank holidays

Additional holiday awarded for long service

Christmas shutdown

- no need to use your annual leave

Stable, full-time working hours

with a consistent schedule

Good work-life balance

(no rotating shifts or late nights)
Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Benefits:

Company pension On-site parking
Experience:

Sales support: 1 year (required) Quoting and order processing : 1 year (required)
Work Location: In person