Job Description

Customer Service Co-Ordinator - Make Every Customer Experience Count!

Location: Gateshead

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Full-Time

|

Permanent Position

Join the team behind the packaging you know and love!

Ever sipped your morning coffee from a paper cup? Carried craft beers in a sturdy basket? Zapped a ready meal in a microwave tray? That's us! At

Graphic Packaging International

, we're the creative force behind the paper-based packaging that powers your everyday moments.

We're one of the biggest names in the business--designing and producing packaging for some of the world's most iconic food, beverage, household, and personal care brands. With over

25,000 team members

across

130+ global locations

, we're passionate about sustainability, innovation, and community.

About the Role

We're on the lookout for an

enthusiastic, proactive Customer Service Co-Ordinator

to join our growing team in Gateshead. If you're a natural communicator, highly organised, and thrive in a fast-paced environment, this is your chance to make a real impact.

You'll be the key link between our customers and internal teams--ensuring smooth operations, timely deliveries, and a first-class service experience across your portfolio of accounts.

What You'll Be Doing

Manage a portfolio of customer accounts with precision and care Ensure OTIF (On-Time In-Full) delivery targets are consistently met Communicate clearly with customers and internal teams (planning, production, transport) Launch new products and support account growth Identify and resolve issues proactively--before they become problems Monitor key reports and trackers (aged stock, reserves, WIP, extras, etc.) Maintain accurate data from order to invoice Support colleagues during leave and provide full handovers Visit customers off-site when needed Suggest process improvements and contribute to team success

What You'll Bring

?Excellent customer-facing skills and a positive attitude ?Manufacturing background preferred ?Degree-level education preferred ?Strong Microsoft Office skills (Word, Excel, Outlook) ?Highly organised with great time management ?Proven ability to influence and collaborate across departments ?Commercial awareness and a proactive mindset ?Attention to detail and analytical thinking ?Ability to thrive under pressure and adapt to changing priorities ?A team player with integrity and a drive to succeed

What's in It for You?

25 days annual leave

plus bank holidays

Pension scheme

Free onsite parking

Sick pay scheme

Career progression opportunities

A supportive, innovative team environment where your ideas matter

Ready to Apply?

If you're passionate about delivering exceptional customer service and want to be part of a company that values innovation, sustainability, and people--

we'd love to hear from you!

Learn more about Graphic Packaging International at www.graphicpkg.com

Job Types: Full-time, Permanent

Pay: 24,000.00-28,500.00 per year

Benefits:

Company pension Employee discount Health & wellbeing programme On-site parking Referral programme
Education:

GCSE or equivalent (preferred)
Experience:

Manufacturing: 1 year (preferred)
Work Location: In person