Customer Service, Admin & Gift Assistant - Part-Time (Office-Based)
Immediate Start | 8am-4pm | 3-Month Probation | Likely to Become Permanent
We are looking for two people to fill this role to provide coverage throughout the week.
We're looking for two
Customer Service Assistants
to join our small, friendly team at
TreatBox
- a brand built around thoughtful gifting, beautiful packaging, and making someone's day a little brighter. This is a
customer-focused, office-based
role, and you'll be one of the key people ensuring our customers feel supported, valued, and heard.
You'll spend most of your time helping customers
via email (90%)
and occasionally
over the phone (10%)
- there's no face-to-face interaction, no retail counter work, and no social media DMs.
Please note: This is not a social media, sales, or core warehouse role - it's a dedicated online customer service position. However, during quieter customer service periods, you may be asked to assist the warehouse team with packing orders.
What the Role Involves
Responding to
customer emails
with care, accuracy, and empathy - this is the core of your role.
Handling
complex issues
like delayed or missing parcels and upset customers calmly and professionally.
Supporting customers
on the phone
when needed - always friendly, helpful, and solutions-focused.
Editing orders, updating addresses, and managing order-related queries with attention to detail.
Providing general admin support - printing orders, updating spreadsheets, and assisting with office tasks.
Helping pack orders and in the warehouse during quieter customer service times.
Writing gift messages -
Must have neat handwriting.
Being part of casual behind-the-scenes content (e.g. popping up in Instagram Stories - no content creation required).
What We're Looking For
Excellent written English
- essential for crafting thoughtful, professional responses.
Previous customer service experience
- especially dealing with issues via email and phone.
A calm, confident telephone manner - especially when handling complaints.
Someone who genuinely
cares about how TreatBox is perceived online
and wants our customers to feel delighted.
A proactive, positive attitude and a willingness to get involved in what's happening across the business - from new product launches to busy gifting periods.
Organised, reliable, and self-motivated - with high standards and great attention to detail.
A real team player who enjoys supporting others and being part of a growing, creative brand.
Hours & Availability
Part-time roles: Two positions available to cover the working week
Working hours: 8:00am - 4:00pm (Monday - Friday) and 8:00am - 1:00pm (Saturday)
The schedule will be split between two part-time team members, final working days to be agreed based on availability and team coverage needs.
Flexibility required during
peak gifting periods
(e.g. Christmas, Valentine's Day, etc.)
Office-based - please note the warehouse can be cold during winter months.
Why Join TreatBox?
We're a small business with a big heart. Every gift box we send is carefully packed to make someone smile, and we take the same care in how we treat our team. You'll be part of a supportive workplace where your voice matters, your effort is noticed, and there's room to grow as we grow. We also enjoy the little things - birthday celebrations, great coffee, and a close-knit atmosphere.
How to Apply
If this sounds like you, we'd love to hear from you.
Please include a cover letter
telling us a bit about yourself and why you'd be a great fit for the team. We receive lots of applications, so
make yours stand out
. Tell us what makes you the right person for the role!
Applications without a cover note will not be considered.
Job Type: Part-time
Pay: 12.21 per hour
Expected hours: 24 per week
Benefits:
Company events
Company pension
Employee discount
Free parking
On-site parking
Work Location: In person