Customer Service Administrator

Bath, United Kingdom

https://www.mncjobs.co.uk/company/rotork

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Job Description

This is a key role in providing exemplary levels of customer service to our global customers, ensuring order developments are managed efficiently in a proactive manner.
Reporting to the Contracts Team Leader, you will work as part of a larger team who liaise with multiple departments across the business ensuring updates on orders are precise and accurate.
In this role you will carry out contract reviews of customers' orders, liaise and use negotiation skills with both customers and internal departments regarding delivery or special requirements and organise your working day to ensure priorities are addressed, customer expectations are met and internal delays are reduced.
This role would suit a person who can build strong relationships with customers and other internal departments and has to the ability to work well under pressure.
Qualifications
Essential

Communication skills
Interpersonal skills
I.T skills - Microsoft Office
Organisational skills - able to prioritise
Good general education (numerate and literate)

Desirable

Negotiation skills
Experience in a manufacturing/engineering environment
Experience in a contractual environment
Good technical, mechanical and electrical knowledge

Additional Information
Rotork DNA and Behaviours
Our greatest achievements come from working together. When we unite around a shared purpose, support one another and bring our unique strengths, there's nothing we can't achieve. Our DNA and behaviours capture what this means at Rotork. By embracing them in all we do, we deliver results safely and sustainably, drive accountability and a growth mindset, stay agile - and go further. Together.
Our DNA-'We Value Our Customers, We Grow Together, We Win as a Team'-is the foundation of who we are. By living these behaviours, we keep each other safe, value our customers, and move Rotork forward-Together.
By living our DNA and behaviours, we collaborate for success across every area of our business. For the benefit of our customers, each other, Rotork and the world.